Package contactcenterinsights

import "google.golang.org/api/contactcenterinsights/v1"
...
ctx := context.Background()
contactcenterinsightsService, err := contactcenterinsights.NewService(ctx)

contactcenterinsightsService, err := contactcenterinsights.NewService(ctx, option.WithAPIKey("AIza..."))

config := &oauth2.Config{...}
// ...
token, err := config.Exchange(ctx, ...)
contactcenterinsightsService, err := contactcenterinsights.NewService(ctx, option.WithTokenSource(config.TokenSource(ctx, token)))

Constants

OAuth2 scopes used by this API.

const (
    // See, edit, configure, and delete your Google Cloud data and see the email
    // address for your Google Account.
    CloudPlatformScope = "https://www.googleapis.com/auth/cloud-platform"
)

type GoogleCloudContactcenterinsightsV1AgentCoachingInstruction ¶

GoogleCloudContactcenterinsightsV1AgentCoachingInstruction: Agent Coaching instructions that customer can configure.

type GoogleCloudContactcenterinsightsV1AgentCoachingInstruction struct {
    // AgentAction: Optional. The action that human agent should take. For example,
    // "apologize for the slow shipping". If the users only want to use agent
    // coaching for intent detection, agent_action can be empty
    AgentAction string `json:"agentAction,omitempty"`
    // Condition: Optional. The condition of the instruction. For example, "the
    // customer wants to cancel an order". If the users want the instruction to be
    // triggered unconditionally, the condition can be empty.
    Condition string `json:"condition,omitempty"`
    // Description: Optional. The detailed description of this instruction.
    Description string `json:"description,omitempty"`
    // DisplayName: Optional. Display name for the instruction.
    DisplayName string `json:"displayName,omitempty"`
    // Metadata: Optional. Additional information attached to this instruction.
    Metadata map[string]string `json:"metadata,omitempty"`
    // SystemAction: Optional. The action that system should take. For example,
    // "call GetOrderTime with order_number={order number provided by the
    // customer}". If the users don't have plugins or don't want to trigger
    // plugins, the system_action can be empty
    SystemAction string `json:"systemAction,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentAction") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentAction") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingInstruction) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingInstruction) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion ¶

GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion: Suggestion for coaching agents.

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion struct {
    // AgentActionSuggestions: Optional. Suggested actions for the agent to take.
    AgentActionSuggestions []*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion `json:"agentActionSuggestions,omitempty"`
    // ApplicableInstructions: Optional. Instructions applicable based on the
    // current context.
    ApplicableInstructions []*GoogleCloudContactcenterinsightsV1AgentCoachingInstruction `json:"applicableInstructions,omitempty"`
    // SampleResponses: Optional. Sample response for the Agent.
    SampleResponses []*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse `json:"sampleResponses,omitempty"`
    // SuggestionEval: Self evaluation of the suggestion.
    SuggestionEval *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval `json:"suggestionEval,omitempty"`
    // SuggestionReasoning: Reasoning for the suggestion.
    SuggestionReasoning *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning `json:"suggestionReasoning,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentActionSuggestions") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentActionSuggestions") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion ¶

GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestio n: Actions suggested for the agent. This is based on applicable instructions.

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion struct {
    // AgentAction: Optional. The suggested action for the agent.
    AgentAction string `json:"agentAction,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentAction") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentAction") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval ¶

GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggest ionEval: Self evaluations of the suggestion.

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval struct {
    // ActionActionSuggestionEval: Optional. Eval for Agent action suggestion.
    ActionActionSuggestionEval string `json:"actionActionSuggestionEval,omitempty"`
    // SampleResponseEval: Optional. Eval for sample response.
    SampleResponseEval string `json:"sampleResponseEval,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ActionActionSuggestionEval")
    // to unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ActionActionSuggestionEval") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning ¶

GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggest ionReasoning: Reasoning for the suggestion.

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning struct {
    // AgentActionTaken: Optional. The actions that the agent has taken already.
    AgentActionTaken string `json:"agentActionTaken,omitempty"`
    // IssueSummary: Optional. Summary of the issue.
    IssueSummary string `json:"issueSummary,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentActionTaken") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentActionTaken") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse ¶

GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse: Sample response that the agent can use. This could be based on applicable instructions and ingested data from other systems.

type GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse struct {
    // ResponseText: Optional. Sample response for Agent in text.
    ResponseText string `json:"responseText,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ResponseText") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ResponseText") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1Analysis ¶

GoogleCloudContactcenterinsightsV1Analysis: The analysis resource.

type GoogleCloudContactcenterinsightsV1Analysis struct {
    // AnalysisResult: Output only. The result of the analysis, which is populated
    // when the analysis finishes.
    AnalysisResult *GoogleCloudContactcenterinsightsV1AnalysisResult `json:"analysisResult,omitempty"`
    // AnnotatorSelector: To select the annotators to run and the phrase matchers
    // to use (if any). If not specified, all annotators will be run.
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // CreateTime: Output only. The time at which the analysis was created, which
    // occurs when the long-running operation completes.
    CreateTime string `json:"createTime,omitempty"`
    // Name: Immutable. The resource name of the analysis. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/analyses
    // /{analysis}
    Name string `json:"name,omitempty"`
    // RequestTime: Output only. The time at which the analysis was requested.
    RequestTime string `json:"requestTime,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "AnalysisResult") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisResult") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Analysis) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Analysis) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnalysisResult ¶

GoogleCloudContactcenterinsightsV1AnalysisResult: The result of an analysis.

type GoogleCloudContactcenterinsightsV1AnalysisResult struct {
    // CallAnalysisMetadata: Call-specific metadata created by the analysis.
    CallAnalysisMetadata *GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata `json:"callAnalysisMetadata,omitempty"`
    // EndTime: The time at which the analysis ended.
    EndTime string `json:"endTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CallAnalysisMetadata") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CallAnalysisMetadata") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnalysisResult) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnalysisResult) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata ¶

GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata: Call-specific metadata created during analysis.

type GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata struct {
    // Annotations: A list of call annotations that apply to this call.
    Annotations []*GoogleCloudContactcenterinsightsV1CallAnnotation `json:"annotations,omitempty"`
    // Entities: All the entities in the call.
    Entities map[string]GoogleCloudContactcenterinsightsV1Entity `json:"entities,omitempty"`
    // Intents: All the matched intents in the call.
    Intents map[string]GoogleCloudContactcenterinsightsV1Intent `json:"intents,omitempty"`
    // IssueModelResult: Overall conversation-level issue modeling result.
    IssueModelResult *GoogleCloudContactcenterinsightsV1IssueModelResult `json:"issueModelResult,omitempty"`
    // PhraseMatchers: All the matched phrase matchers in the call.
    PhraseMatchers map[string]GoogleCloudContactcenterinsightsV1PhraseMatchData `json:"phraseMatchers,omitempty"`
    // Sentiments: Overall conversation-level sentiment for each channel of the
    // call.
    Sentiments []*GoogleCloudContactcenterinsightsV1ConversationLevelSentiment `json:"sentiments,omitempty"`
    // Silence: Overall conversation-level silence during the call.
    Silence *GoogleCloudContactcenterinsightsV1ConversationLevelSilence `json:"silence,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Annotations") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Annotations") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnnotationBoundary ¶

GoogleCloudContactcenterinsightsV1AnnotationBoundary: A point in a conversation that marks the start or the end of an annotation.

type GoogleCloudContactcenterinsightsV1AnnotationBoundary struct {
    // TranscriptIndex: The index in the sequence of transcribed pieces of the
    // conversation where the boundary is located. This index starts at zero.
    TranscriptIndex int64 `json:"transcriptIndex,omitempty"`
    // WordIndex: The word index of this boundary with respect to the first word in
    // the transcript piece. This index starts at zero.
    WordIndex int64 `json:"wordIndex,omitempty"`
    // ForceSendFields is a list of field names (e.g. "TranscriptIndex") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "TranscriptIndex") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnnotationBoundary) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnnotationBoundary) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnnotatorSelector ¶

GoogleCloudContactcenterinsightsV1AnnotatorSelector: Selector of all available annotators and phrase matchers to run.

type GoogleCloudContactcenterinsightsV1AnnotatorSelector struct {
    // IssueModels: The issue model to run. If not provided, the most recently
    // deployed topic model will be used. The provided issue model will only be
    // used for inference if the issue model is deployed and if
    // run_issue_model_annotator is set to true. If more than one issue model is
    // provided, only the first provided issue model will be used for inference.
    IssueModels []string `json:"issueModels,omitempty"`
    // PhraseMatchers: The list of phrase matchers to run. If not provided, all
    // active phrase matchers will be used. If inactive phrase matchers are
    // provided, they will not be used. Phrase matchers will be run only if
    // run_phrase_matcher_annotator is set to true. Format:
    // projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
    PhraseMatchers []string `json:"phraseMatchers,omitempty"`
    // RunEntityAnnotator: Whether to run the entity annotator.
    RunEntityAnnotator bool `json:"runEntityAnnotator,omitempty"`
    // RunIntentAnnotator: Whether to run the intent annotator.
    RunIntentAnnotator bool `json:"runIntentAnnotator,omitempty"`
    // RunInterruptionAnnotator: Whether to run the interruption annotator.
    RunInterruptionAnnotator bool `json:"runInterruptionAnnotator,omitempty"`
    // RunIssueModelAnnotator: Whether to run the issue model annotator. A model
    // should have already been deployed for this to take effect.
    RunIssueModelAnnotator bool `json:"runIssueModelAnnotator,omitempty"`
    // RunPhraseMatcherAnnotator: Whether to run the active phrase matcher
    // annotator(s).
    RunPhraseMatcherAnnotator bool `json:"runPhraseMatcherAnnotator,omitempty"`
    // RunSentimentAnnotator: Whether to run the sentiment annotator.
    RunSentimentAnnotator bool `json:"runSentimentAnnotator,omitempty"`
    // RunSilenceAnnotator: Whether to run the silence annotator.
    RunSilenceAnnotator bool `json:"runSilenceAnnotator,omitempty"`
    // RunSummarizationAnnotator: Whether to run the summarization annotator.
    RunSummarizationAnnotator bool `json:"runSummarizationAnnotator,omitempty"`
    // SummarizationConfig: Configuration for the summarization annotator.
    SummarizationConfig *GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig `json:"summarizationConfig,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueModels") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModels") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnnotatorSelector) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnnotatorSelector) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig ¶

GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig: Configuration for summarization.

type GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig struct {
    // ConversationProfile: Resource name of the Dialogflow conversation profile.
    // Format:
    // projects/{project}/locations/{location}/conversationProfiles/{conversation_pr
    // ofile}
    ConversationProfile string `json:"conversationProfile,omitempty"`
    // SummarizationModel: Default summarization model to be used.
    //
    // Possible values:
    //   "SUMMARIZATION_MODEL_UNSPECIFIED" - Unspecified summarization model.
    //   "BASELINE_MODEL" - The CCAI baseline model.
    //   "BASELINE_MODEL_V2_0" - The CCAI baseline model, V2.0.
    SummarizationModel string `json:"summarizationModel,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConversationProfile") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConversationProfile") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1AnswerFeedback ¶

GoogleCloudContactcenterinsightsV1AnswerFeedback: The feedback that the customer has about a certain answer in the conversation.

type GoogleCloudContactcenterinsightsV1AnswerFeedback struct {
    // Clicked: Indicates whether an answer or item was clicked by the human agent.
    Clicked bool `json:"clicked,omitempty"`
    // CorrectnessLevel: The correctness level of an answer.
    //
    // Possible values:
    //   "CORRECTNESS_LEVEL_UNSPECIFIED" - Correctness level unspecified.
    //   "NOT_CORRECT" - Answer is totally wrong.
    //   "PARTIALLY_CORRECT" - Answer is partially correct.
    //   "FULLY_CORRECT" - Answer is fully correct.
    CorrectnessLevel string `json:"correctnessLevel,omitempty"`
    // Displayed: Indicates whether an answer or item was displayed to the human
    // agent in the agent desktop UI.
    Displayed bool `json:"displayed,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Clicked") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Clicked") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1AnswerFeedback) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1AnswerFeedback) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ArticleSuggestionData ¶

GoogleCloudContactcenterinsightsV1ArticleSuggestionData: Agent Assist Article Suggestion data.

type GoogleCloudContactcenterinsightsV1ArticleSuggestionData struct {
    // ConfidenceScore: The system's confidence score that this article is a good
    // match for this conversation, ranging from 0.0 (completely uncertain) to 1.0
    // (completely certain).
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // Metadata: Map that contains metadata about the Article Suggestion and the
    // document that it originates from.
    Metadata map[string]string `json:"metadata,omitempty"`
    // QueryRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    QueryRecord string `json:"queryRecord,omitempty"`
    // Source: The knowledge document that this answer was extracted from. Format:
    // projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
    Source string `json:"source,omitempty"`
    // Title: Article title.
    Title string `json:"title,omitempty"`
    // Uri: Article URI.
    Uri string `json:"uri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConfidenceScore") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConfidenceScore") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ArticleSuggestionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ArticleSuggestionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1ArticleSuggestionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ArticleSuggestionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata ¶

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata: The metadata for a bulk analyze conversations operation.

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata struct {
    // CompletedAnalysesCount: The number of requested analyses that have completed
    // successfully so far.
    CompletedAnalysesCount int64 `json:"completedAnalysesCount,omitempty"`
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // FailedAnalysesCount: The number of requested analyses that have failed so
    // far.
    FailedAnalysesCount int64 `json:"failedAnalysesCount,omitempty"`
    // PartialErrors: Output only. Partial errors during bulk analyze operation
    // that might cause the operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: The original request for bulk analyze.
    Request *GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest `json:"request,omitempty"`
    // TotalRequestedAnalysesCount: Total number of analyses requested. Computed by
    // the number of conversations returned by `filter` multiplied by
    // `analysis_percentage` in the request.
    TotalRequestedAnalysesCount int64 `json:"totalRequestedAnalysesCount,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CompletedAnalysesCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CompletedAnalysesCount") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest ¶

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest: The request to analyze conversations in bulk.

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest struct {
    // AnalysisPercentage: Required. Percentage of selected conversation to
    // analyze, between [0, 100].
    AnalysisPercentage float64 `json:"analysisPercentage,omitempty"`
    // AnnotatorSelector: To select the annotators to run and the phrase matchers
    // to use (if any). If not specified, all annotators will be run.
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // Filter: Required. Filter used to select the subset of conversations to
    // analyze.
    Filter string `json:"filter,omitempty"`
    // Parent: Required. The parent resource to create analyses in.
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnalysisPercentage") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisPercentage") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse ¶

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse: The response for a bulk analyze conversations operation.

type GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse struct {
    // FailedAnalysisCount: Count of failed analyses.
    FailedAnalysisCount int64 `json:"failedAnalysisCount,omitempty"`
    // SuccessfulAnalysisCount: Count of successful analyses.
    SuccessfulAnalysisCount int64 `json:"successfulAnalysisCount,omitempty"`
    // ForceSendFields is a list of field names (e.g. "FailedAnalysisCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "FailedAnalysisCount") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata ¶

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata: The metadata for a bulk delete conversations operation.

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata struct {
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // PartialErrors: Partial errors during bulk delete conversations operation
    // that might cause the operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: The original request for bulk delete.
    Request *GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest ¶

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest: The request to delete conversations in bulk.

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest struct {
    // Filter: Filter used to select the subset of conversations to delete.
    Filter string `json:"filter,omitempty"`
    // Force: If set to true, all of this conversation's analyses will also be
    // deleted. Otherwise, the request will only succeed if the conversation has no
    // analyses.
    Force bool `json:"force,omitempty"`
    // MaxDeleteCount: Maximum number of conversations to delete.
    MaxDeleteCount int64 `json:"maxDeleteCount,omitempty"`
    // Parent: Required. The parent resource to delete conversations from. Format:
    // projects/{project}/locations/{location}
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Filter") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Filter") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse ¶

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse: The response for a bulk delete conversations operation.

type GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse struct {
}

type GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse ¶

GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse: Response of querying an issue model's statistics.

type GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse struct {
    // CurrentStats: The latest label statistics for the queried issue model.
    // Includes results on both training data and data labeled after deployment.
    CurrentStats *GoogleCloudContactcenterinsightsV1IssueModelLabelStats `json:"currentStats,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "CurrentStats") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CurrentStats") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CalculateStatsResponse ¶

GoogleCloudContactcenterinsightsV1CalculateStatsResponse: The response for calculating conversation statistics.

type GoogleCloudContactcenterinsightsV1CalculateStatsResponse struct {
    // AverageDuration: The average duration of all conversations. The average is
    // calculated using only conversations that have a time duration.
    AverageDuration string `json:"averageDuration,omitempty"`
    // AverageTurnCount: The average number of turns per conversation.
    AverageTurnCount int64 `json:"averageTurnCount,omitempty"`
    // ConversationCount: The total number of conversations.
    ConversationCount int64 `json:"conversationCount,omitempty"`
    // ConversationCountTimeSeries: A time series representing the count of
    // conversations created over time that match that requested filter criteria.
    ConversationCountTimeSeries *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries `json:"conversationCountTimeSeries,omitempty"`
    // CustomHighlighterMatches: A map associating each custom highlighter resource
    // name with its respective number of matches in the set of conversations.
    CustomHighlighterMatches map[string]int64 `json:"customHighlighterMatches,omitempty"`
    // IssueMatches: A map associating each issue resource name with its respective
    // number of matches in the set of conversations. Key has the format:
    // `projects//locations//issueModels//issues/` Deprecated, use
    // `issue_matches_stats` field instead.
    IssueMatches map[string]int64 `json:"issueMatches,omitempty"`
    // IssueMatchesStats: A map associating each issue resource name with its
    // respective number of matches in the set of conversations. Key has the
    // format: `projects//locations//issueModels//issues/`
    IssueMatchesStats map[string]GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats `json:"issueMatchesStats,omitempty"`
    // SmartHighlighterMatches: A map associating each smart highlighter display
    // name with its respective number of matches in the set of conversations.
    SmartHighlighterMatches map[string]int64 `json:"smartHighlighterMatches,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "AverageDuration") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AverageDuration") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CalculateStatsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries ¶

GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries: A time series representing conversations over time.

type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries struct {
    // IntervalDuration: The duration of each interval.
    IntervalDuration string `json:"intervalDuration,omitempty"`
    // Points: An ordered list of intervals from earliest to latest, where each
    // interval represents the number of conversations that transpired during the
    // time window.
    Points []*GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval `json:"points,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IntervalDuration") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IntervalDuration") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval ¶

GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval: A single interval in a time series.

type GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval struct {
    // ConversationCount: The number of conversations created in this interval.
    ConversationCount int64 `json:"conversationCount,omitempty"`
    // StartTime: The start time of this interval.
    StartTime string `json:"startTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConversationCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConversationCount") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CallAnnotation ¶

GoogleCloudContactcenterinsightsV1CallAnnotation: A piece of metadata that applies to a window of a call.

type GoogleCloudContactcenterinsightsV1CallAnnotation struct {
    // AnnotationEndBoundary: The boundary in the conversation where the annotation
    // ends, inclusive.
    AnnotationEndBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"annotationEndBoundary,omitempty"`
    // AnnotationStartBoundary: The boundary in the conversation where the
    // annotation starts, inclusive.
    AnnotationStartBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"annotationStartBoundary,omitempty"`
    // ChannelTag: The channel of the audio where the annotation occurs. For
    // single-channel audio, this field is not populated.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // EntityMentionData: Data specifying an entity mention.
    EntityMentionData *GoogleCloudContactcenterinsightsV1EntityMentionData `json:"entityMentionData,omitempty"`
    // HoldData: Data specifying a hold.
    HoldData *GoogleCloudContactcenterinsightsV1HoldData `json:"holdData,omitempty"`
    // IntentMatchData: Data specifying an intent match.
    IntentMatchData *GoogleCloudContactcenterinsightsV1IntentMatchData `json:"intentMatchData,omitempty"`
    // InterruptionData: Data specifying an interruption.
    InterruptionData *GoogleCloudContactcenterinsightsV1InterruptionData `json:"interruptionData,omitempty"`
    // IssueMatchData: Data specifying an issue match.
    IssueMatchData *GoogleCloudContactcenterinsightsV1IssueMatchData `json:"issueMatchData,omitempty"`
    // PhraseMatchData: Data specifying a phrase match.
    PhraseMatchData *GoogleCloudContactcenterinsightsV1PhraseMatchData `json:"phraseMatchData,omitempty"`
    // SentimentData: Data specifying sentiment.
    SentimentData *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentimentData,omitempty"`
    // SilenceData: Data specifying silence.
    SilenceData *GoogleCloudContactcenterinsightsV1SilenceData `json:"silenceData,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotationEndBoundary") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotationEndBoundary") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CallAnnotation) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CallAnnotation) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1Conversation ¶

GoogleCloudContactcenterinsightsV1Conversation: The conversation resource.

type GoogleCloudContactcenterinsightsV1Conversation struct {
    // AgentId: An opaque, user-specified string representing the human agent who
    // handled the conversation.
    AgentId string `json:"agentId,omitempty"`
    // CallMetadata: Call-specific metadata.
    CallMetadata *GoogleCloudContactcenterinsightsV1ConversationCallMetadata `json:"callMetadata,omitempty"`
    // CreateTime: Output only. The time at which the conversation was created.
    CreateTime string `json:"createTime,omitempty"`
    // DataSource: The source of the audio and transcription for the conversation.
    DataSource *GoogleCloudContactcenterinsightsV1ConversationDataSource `json:"dataSource,omitempty"`
    // DialogflowIntents: Output only. All the matched Dialogflow intents in the
    // call. The key corresponds to a Dialogflow intent, format:
    // projects/{project}/agent/{agent}/intents/{intent}
    DialogflowIntents map[string]GoogleCloudContactcenterinsightsV1DialogflowIntent `json:"dialogflowIntents,omitempty"`
    // Duration: Output only. The duration of the conversation.
    Duration string `json:"duration,omitempty"`
    // ExpireTime: The time at which this conversation should expire. After this
    // time, the conversation data and any associated analyses will be deleted.
    ExpireTime string `json:"expireTime,omitempty"`
    // Labels: A map for the user to specify any custom fields. A maximum of 20
    // labels per conversation is allowed, with a maximum of 256 characters per
    // entry.
    Labels map[string]string `json:"labels,omitempty"`
    // LanguageCode: A user-specified language code for the conversation.
    LanguageCode string `json:"languageCode,omitempty"`
    // LatestAnalysis: Output only. The conversation's latest analysis, if one
    // exists.
    LatestAnalysis *GoogleCloudContactcenterinsightsV1Analysis `json:"latestAnalysis,omitempty"`
    // LatestSummary: Output only. Latest summary of the conversation.
    LatestSummary *GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData `json:"latestSummary,omitempty"`
    // Medium: Immutable. The conversation medium, if unspecified will default to
    // PHONE_CALL.
    //
    // Possible values:
    //   "MEDIUM_UNSPECIFIED" - Default value, if unspecified will default to
    // PHONE_CALL.
    //   "PHONE_CALL" - The format for conversations that took place over the
    // phone.
    //   "CHAT" - The format for conversations that took place over chat.
    Medium string `json:"medium,omitempty"`
    // Name: Immutable. The resource name of the conversation. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}
    Name string `json:"name,omitempty"`
    // ObfuscatedUserId: Obfuscated user ID which the customer sent to us.
    ObfuscatedUserId string `json:"obfuscatedUserId,omitempty"`
    // QualityMetadata: Conversation metadata related to quality management.
    QualityMetadata *GoogleCloudContactcenterinsightsV1ConversationQualityMetadata `json:"qualityMetadata,omitempty"`
    // RuntimeAnnotations: Output only. The annotations that were generated during
    // the customer and agent interaction.
    RuntimeAnnotations []*GoogleCloudContactcenterinsightsV1RuntimeAnnotation `json:"runtimeAnnotations,omitempty"`
    // StartTime: The time at which the conversation started.
    StartTime string `json:"startTime,omitempty"`
    // Transcript: Output only. The conversation transcript.
    Transcript *GoogleCloudContactcenterinsightsV1ConversationTranscript `json:"transcript,omitempty"`
    // Ttl: Input only. The TTL for this resource. If specified, then this TTL will
    // be used to calculate the expire time.
    Ttl string `json:"ttl,omitempty"`
    // TurnCount: Output only. The number of turns in the conversation.
    TurnCount int64 `json:"turnCount,omitempty"`
    // UpdateTime: Output only. The most recent time at which the conversation was
    // updated.
    UpdateTime string `json:"updateTime,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "AgentId") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentId") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Conversation) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Conversation) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationCallMetadata ¶

GoogleCloudContactcenterinsightsV1ConversationCallMetadata: Call-specific metadata.

type GoogleCloudContactcenterinsightsV1ConversationCallMetadata struct {
    // AgentChannel: The audio channel that contains the agent.
    AgentChannel int64 `json:"agentChannel,omitempty"`
    // CustomerChannel: The audio channel that contains the customer.
    CustomerChannel int64 `json:"customerChannel,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentChannel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentChannel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationCallMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationCallMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationDataSource ¶

GoogleCloudContactcenterinsightsV1ConversationDataSource: The conversation source, which is a combination of transcript and audio.

type GoogleCloudContactcenterinsightsV1ConversationDataSource struct {
    // DialogflowSource: The source when the conversation comes from Dialogflow.
    DialogflowSource *GoogleCloudContactcenterinsightsV1DialogflowSource `json:"dialogflowSource,omitempty"`
    // GcsSource: A Cloud Storage location specification for the audio and
    // transcript.
    GcsSource *GoogleCloudContactcenterinsightsV1GcsSource `json:"gcsSource,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DialogflowSource") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DialogflowSource") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationDataSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationDataSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationLevelSentiment ¶

GoogleCloudContactcenterinsightsV1ConversationLevelSentiment: One channel of conversation-level sentiment data.

type GoogleCloudContactcenterinsightsV1ConversationLevelSentiment struct {
    // ChannelTag: The channel of the audio that the data applies to.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // SentimentData: Data specifying sentiment.
    SentimentData *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentimentData,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ChannelTag") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ChannelTag") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationLevelSentiment) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationLevelSentiment) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationLevelSilence ¶

GoogleCloudContactcenterinsightsV1ConversationLevelSilence: Conversation-level silence data.

type GoogleCloudContactcenterinsightsV1ConversationLevelSilence struct {
    // SilenceDuration: Amount of time calculated to be in silence.
    SilenceDuration string `json:"silenceDuration,omitempty"`
    // SilencePercentage: Percentage of the total conversation spent in silence.
    SilencePercentage float64 `json:"silencePercentage,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SilenceDuration") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SilenceDuration") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationLevelSilence) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationLevelSilence) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1ConversationLevelSilence) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationLevelSilence) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1ConversationParticipant ¶

GoogleCloudContactcenterinsightsV1ConversationParticipant: The call participant speaking for a given utterance.

type GoogleCloudContactcenterinsightsV1ConversationParticipant struct {
    // DialogflowParticipant: Deprecated. Use `dialogflow_participant_name`
    // instead. The name of the Dialogflow participant. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/particip
    // ants/{participant}
    DialogflowParticipant string `json:"dialogflowParticipant,omitempty"`
    // DialogflowParticipantName: The name of the participant provided by
    // Dialogflow. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/particip
    // ants/{participant}
    DialogflowParticipantName string `json:"dialogflowParticipantName,omitempty"`
    // ObfuscatedExternalUserId: Obfuscated user ID from Dialogflow.
    ObfuscatedExternalUserId string `json:"obfuscatedExternalUserId,omitempty"`
    // Role: The role of the participant.
    //
    // Possible values:
    //   "ROLE_UNSPECIFIED" - Participant's role is not set.
    //   "HUMAN_AGENT" - Participant is a human agent.
    //   "AUTOMATED_AGENT" - Participant is an automated agent.
    //   "END_USER" - Participant is an end user who conversed with the contact
    // center.
    //   "ANY_AGENT" - Participant is either a human or automated agent.
    Role string `json:"role,omitempty"`
    // UserId: A user-specified ID representing the participant.
    UserId string `json:"userId,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DialogflowParticipant") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DialogflowParticipant") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationParticipant) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationParticipant) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationQualityMetadata ¶

GoogleCloudContactcenterinsightsV1ConversationQualityMetadata: Conversation metadata related to quality management.

type GoogleCloudContactcenterinsightsV1ConversationQualityMetadata struct {
    // AgentInfo: Information about agents involved in the call.
    AgentInfo []*GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo `json:"agentInfo,omitempty"`
    // CustomerSatisfactionRating: An arbitrary integer value indicating the
    // customer's satisfaction rating.
    CustomerSatisfactionRating int64 `json:"customerSatisfactionRating,omitempty"`
    // MenuPath: An arbitrary string value specifying the menu path the customer
    // took.
    MenuPath string `json:"menuPath,omitempty"`
    // WaitDuration: The amount of time the customer waited to connect with an
    // agent.
    WaitDuration string `json:"waitDuration,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentInfo") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentInfo") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationQualityMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationQualityMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo ¶

GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo: Information about an agent involved in the conversation.

type GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo struct {
    // AgentId: A user-specified string representing the agent.
    AgentId string `json:"agentId,omitempty"`
    // DisplayName: The agent's name.
    DisplayName string `json:"displayName,omitempty"`
    // DispositionCode: A user-provided string indicating the outcome of the
    // agent's segment of the call.
    DispositionCode string `json:"dispositionCode,omitempty"`
    // Team: A user-specified string representing the agent's team.
    Team string `json:"team,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentId") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentId") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData ¶

GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData: Conversation summarization suggestion data.

type GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData struct {
    // AnswerRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    AnswerRecord string `json:"answerRecord,omitempty"`
    // Confidence: The confidence score of the summarization.
    Confidence float64 `json:"confidence,omitempty"`
    // ConversationModel: The name of the model that generates this summary.
    // Format:
    // projects/{project}/locations/{location}/conversationModels/{conversation_mode
    // l}
    ConversationModel string `json:"conversationModel,omitempty"`
    // Metadata: A map that contains metadata about the summarization and the
    // document from which it originates.
    Metadata map[string]string `json:"metadata,omitempty"`
    // Text: The summarization content that is concatenated into one string.
    Text string `json:"text,omitempty"`
    // TextSections: The summarization content that is divided into sections. The
    // key is the section's name and the value is the section's content. There is
    // no specific format for the key or value.
    TextSections map[string]string `json:"textSections,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnswerRecord") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnswerRecord") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1ConversationTranscript ¶

GoogleCloudContactcenterinsightsV1ConversationTranscript: A message representing the transcript of a conversation.

type GoogleCloudContactcenterinsightsV1ConversationTranscript struct {
    // TranscriptSegments: A list of sequential transcript segments that comprise
    // the conversation.
    TranscriptSegments []*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment `json:"transcriptSegments,omitempty"`
    // ForceSendFields is a list of field names (e.g. "TranscriptSegments") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "TranscriptSegments") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationTranscript) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscript) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment ¶

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment: A segment of a full transcript.

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment struct {
    // ChannelTag: For conversations derived from multi-channel audio, this is the
    // channel number corresponding to the audio from that channel. For
    // audioChannelCount = N, its output values can range from '1' to 'N'. A
    // channel tag of 0 indicates that the audio is mono.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // Confidence: A confidence estimate between 0.0 and 1.0 of the fidelity of
    // this segment. A default value of 0.0 indicates that the value is unset.
    Confidence float64 `json:"confidence,omitempty"`
    // DialogflowSegmentMetadata: CCAI metadata relating to the current transcript
    // segment.
    DialogflowSegmentMetadata *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata `json:"dialogflowSegmentMetadata,omitempty"`
    // LanguageCode: The language code of this segment as a BCP-47
    // (https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag. Example:
    // "en-US".
    LanguageCode string `json:"languageCode,omitempty"`
    // MessageTime: The time that the message occurred, if provided.
    MessageTime string `json:"messageTime,omitempty"`
    // SegmentParticipant: The participant of this segment.
    SegmentParticipant *GoogleCloudContactcenterinsightsV1ConversationParticipant `json:"segmentParticipant,omitempty"`
    // Sentiment: The sentiment for this transcript segment.
    Sentiment *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentiment,omitempty"`
    // Text: The text of this segment.
    Text string `json:"text,omitempty"`
    // Words: A list of the word-specific information for each word in the segment.
    Words []*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo `json:"words,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ChannelTag") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ChannelTag") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata ¶

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDial ogflowSegmentMetadata: Metadata from Dialogflow relating to the current transcript segment.

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata struct {
    // SmartReplyAllowlistCovered: Whether the transcript segment was covered under
    // the configured smart reply allowlist in Agent Assist.
    SmartReplyAllowlistCovered bool `json:"smartReplyAllowlistCovered,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SmartReplyAllowlistCovered")
    // to unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SmartReplyAllowlistCovered") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo ¶

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWord Info: Word-level info for words in a transcript.

type GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo struct {
    // Confidence: A confidence estimate between 0.0 and 1.0 of the fidelity of
    // this word. A default value of 0.0 indicates that the value is unset.
    Confidence float64 `json:"confidence,omitempty"`
    // EndOffset: Time offset of the end of this word relative to the beginning of
    // the total conversation.
    EndOffset string `json:"endOffset,omitempty"`
    // StartOffset: Time offset of the start of this word relative to the beginning
    // of the total conversation.
    StartOffset string `json:"startOffset,omitempty"`
    // Word: The word itself. Includes punctuation marks that surround the word.
    Word string `json:"word,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Confidence") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Confidence") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata ¶

GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata: Metadata for a create analysis operation.

type GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata struct {
    // AnnotatorSelector: Output only. The annotator selector used for the analysis
    // (if any).
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // Conversation: Output only. The Conversation that this Analysis Operation
    // belongs to.
    Conversation string `json:"conversation,omitempty"`
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotatorSelector") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotatorSelector") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata: Metadata for creating an issue model.

type GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original request for creation.
    Request *GoogleCloudContactcenterinsightsV1CreateIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1CreateIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1CreateIssueModelRequest: The request to create an issue model.

type GoogleCloudContactcenterinsightsV1CreateIssueModelRequest struct {
    // IssueModel: Required. The issue model to create.
    IssueModel *GoogleCloudContactcenterinsightsV1IssueModel `json:"issueModel,omitempty"`
    // Parent: Required. The parent resource of the issue model.
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueModel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1CreateIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1CreateIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata: Metadata for deleting an issue model.

type GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original request for deletion.
    Request *GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest: The request to delete an issue model.

type GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest struct {
    // Name: Required. The name of the issue model to delete.
    Name string `json:"name,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Name") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Name") to include in API requests
    // with the JSON null value. By default, fields with empty values are omitted
    // from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata: Metadata for deploying an issue model.

type GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original request for deployment.
    Request *GoogleCloudContactcenterinsightsV1DeployIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DeployIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1DeployIssueModelRequest: The request to deploy an issue model.

type GoogleCloudContactcenterinsightsV1DeployIssueModelRequest struct {
    // Name: Required. The issue model to deploy.
    Name string `json:"name,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Name") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Name") to include in API requests
    // with the JSON null value. By default, fields with empty values are omitted
    // from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DeployIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DeployIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DeployIssueModelResponse ¶

GoogleCloudContactcenterinsightsV1DeployIssueModelResponse: The response to deploy an issue model.

type GoogleCloudContactcenterinsightsV1DeployIssueModelResponse struct {
}

type GoogleCloudContactcenterinsightsV1DialogflowIntent ¶

GoogleCloudContactcenterinsightsV1DialogflowIntent: The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

type GoogleCloudContactcenterinsightsV1DialogflowIntent struct {
    // DisplayName: The human-readable name of the intent.
    DisplayName string `json:"displayName,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DialogflowIntent) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DialogflowIntent) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1DialogflowInteractionData ¶

GoogleCloudContactcenterinsightsV1DialogflowInteractionData: Dialogflow interaction data.

type GoogleCloudContactcenterinsightsV1DialogflowInteractionData struct {
    // Confidence: The confidence of the match ranging from 0.0 (completely
    // uncertain) to 1.0 (completely certain).
    Confidence float64 `json:"confidence,omitempty"`
    // DialogflowIntentId: The Dialogflow intent resource path. Format:
    // projects/{project}/agent/{agent}/intents/{intent}
    DialogflowIntentId string `json:"dialogflowIntentId,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Confidence") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Confidence") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DialogflowInteractionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DialogflowInteractionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1DialogflowInteractionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DialogflowInteractionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1DialogflowSource ¶

GoogleCloudContactcenterinsightsV1DialogflowSource: A Dialogflow source of conversation data.

type GoogleCloudContactcenterinsightsV1DialogflowSource struct {
    // AudioUri: Cloud Storage URI that points to a file that contains the
    // conversation audio.
    AudioUri string `json:"audioUri,omitempty"`
    // DialogflowConversation: Output only. The name of the Dialogflow conversation
    // that this conversation resource is derived from. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}
    DialogflowConversation string `json:"dialogflowConversation,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AudioUri") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AudioUri") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1DialogflowSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1DialogflowSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1Entity ¶

GoogleCloudContactcenterinsightsV1Entity: The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

type GoogleCloudContactcenterinsightsV1Entity struct {
    // DisplayName: The representative name for the entity.
    DisplayName string `json:"displayName,omitempty"`
    // Metadata: Metadata associated with the entity. For most entity types, the
    // metadata is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID
    // (`mid`), if they are available. For the metadata associated with other
    // entity types, see the Type table below.
    Metadata map[string]string `json:"metadata,omitempty"`
    // Salience: The salience score associated with the entity in the [0, 1.0]
    // range. The salience score for an entity provides information about the
    // importance or centrality of that entity to the entire document text. Scores
    // closer to 0 are less salient, while scores closer to 1.0 are highly salient.
    Salience float64 `json:"salience,omitempty"`
    // Sentiment: The aggregate sentiment expressed for this entity in the
    // conversation.
    Sentiment *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentiment,omitempty"`
    // Type: The entity type.
    //
    // Possible values:
    //   "TYPE_UNSPECIFIED" - Unspecified.
    //   "PERSON" - Person.
    //   "LOCATION" - Location.
    //   "ORGANIZATION" - Organization.
    //   "EVENT" - Event.
    //   "WORK_OF_ART" - Artwork.
    //   "CONSUMER_GOOD" - Consumer product.
    //   "OTHER" - Other types of entities.
    //   "PHONE_NUMBER" - Phone number. The metadata lists the phone number
    // (formatted according to local convention), plus whichever additional
    // elements appear in the text: * `number` - The actual number, broken down
    // into sections according to local convention. * `national_prefix` - Country
    // code, if detected. * `area_code` - Region or area code, if detected. *
    // `extension` - Phone extension (to be dialed after connection), if detected.
    //   "ADDRESS" - Address. The metadata identifies the street number and
    // locality plus whichever additional elements appear in the text: *
    // `street_number` - Street number. * `locality` - City or town. *
    // `street_name` - Street/route name, if detected. * `postal_code` - Postal
    // code, if detected. * `country` - Country, if detected. * `broad_region` -
    // Administrative area, such as the state, if detected. * `narrow_region` -
    // Smaller administrative area, such as county, if detected. * `sublocality` -
    // Used in Asian addresses to demark a district within a city, if detected.
    //   "DATE" - Date. The metadata identifies the components of the date: *
    // `year` - Four digit year, if detected. * `month` - Two digit month number,
    // if detected. * `day` - Two digit day number, if detected.
    //   "NUMBER" - Number. The metadata is the number itself.
    //   "PRICE" - Price. The metadata identifies the `value` and `currency`.
    Type string `json:"type,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Entity) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Entity) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1Entity) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Entity) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1EntityMentionData ¶

GoogleCloudContactcenterinsightsV1EntityMentionData: The data for an entity mention annotation. This represents a mention of an `Entity` in the conversation.

type GoogleCloudContactcenterinsightsV1EntityMentionData struct {
    // EntityUniqueId: The key of this entity in conversation entities. Can be used
    // to retrieve the exact `Entity` this mention is attached to.
    EntityUniqueId string `json:"entityUniqueId,omitempty"`
    // Sentiment: Sentiment expressed for this mention of the entity.
    Sentiment *GoogleCloudContactcenterinsightsV1SentimentData `json:"sentiment,omitempty"`
    // Type: The type of the entity mention.
    //
    // Possible values:
    //   "MENTION_TYPE_UNSPECIFIED" - Unspecified.
    //   "PROPER" - Proper noun.
    //   "COMMON" - Common noun (or noun compound).
    Type string `json:"type,omitempty"`
    // ForceSendFields is a list of field names (e.g. "EntityUniqueId") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "EntityUniqueId") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1EntityMentionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1EntityMentionData) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExactMatchConfig ¶

GoogleCloudContactcenterinsightsV1ExactMatchConfig: Exact match configuration.

type GoogleCloudContactcenterinsightsV1ExactMatchConfig struct {
    // CaseSensitive: Whether to consider case sensitivity when performing an exact
    // match.
    CaseSensitive bool `json:"caseSensitive,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CaseSensitive") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CaseSensitive") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExactMatchConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExactMatchConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata ¶

GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata: Metadata for an export insights operation.

type GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // PartialErrors: Partial errors during export operation that might cause the
    // operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: The original request for export.
    Request *GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest ¶

GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest: The request to export insights.

type GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest struct {
    // BigQueryDestination: Specified if sink is a BigQuery table.
    BigQueryDestination *GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination `json:"bigQueryDestination,omitempty"`
    // Filter: A filter to reduce results to a specific subset. Useful for
    // exporting conversations with specific properties.
    Filter string `json:"filter,omitempty"`
    // KmsKey: A fully qualified KMS key name for BigQuery tables protected by
    // CMEK. Format:
    // projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/c
    // ryptoKeyVersions/{version}
    KmsKey string `json:"kmsKey,omitempty"`
    // Parent: Required. The parent resource to export data from.
    Parent string `json:"parent,omitempty"`
    // WriteDisposition: Options for what to do if the destination table already
    // exists.
    //
    // Possible values:
    //   "WRITE_DISPOSITION_UNSPECIFIED" - Write disposition is not specified.
    // Defaults to WRITE_TRUNCATE.
    //   "WRITE_TRUNCATE" - If the table already exists, BigQuery will overwrite
    // the table data and use the schema from the load.
    //   "WRITE_APPEND" - If the table already exists, BigQuery will append data to
    // the table.
    WriteDisposition string `json:"writeDisposition,omitempty"`
    // ForceSendFields is a list of field names (e.g. "BigQueryDestination") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "BigQueryDestination") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination ¶

GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestinatio n: A BigQuery Table Reference.

type GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination struct {
    // Dataset: Required. The name of the BigQuery dataset that the snapshot result
    // should be exported to. If this dataset does not exist, the export call
    // returns an INVALID_ARGUMENT error.
    Dataset string `json:"dataset,omitempty"`
    // ProjectId: A project ID or number. If specified, then export will attempt to
    // write data to this project instead of the resource project. Otherwise, the
    // resource project will be used.
    ProjectId string `json:"projectId,omitempty"`
    // Table: The BigQuery table name to which the insights data should be written.
    // If this table does not exist, the export call returns an INVALID_ARGUMENT
    // error.
    Table string `json:"table,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Dataset") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Dataset") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse ¶

GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse: Response for an export insights operation.

type GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse struct {
}

type GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata: Metadata used for export issue model.

type GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata struct {
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original export request.
    Request *GoogleCloudContactcenterinsightsV1ExportIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1ExportIssueModelRequest: Request to export an issue model.

type GoogleCloudContactcenterinsightsV1ExportIssueModelRequest struct {
    // GcsDestination: Google Cloud Storage URI to export the Issue Model to.
    GcsDestination *GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination `json:"gcsDestination,omitempty"`
    // Name: Required. The issue model to export
    Name string `json:"name,omitempty"`
    // ForceSendFields is a list of field names (e.g. "GcsDestination") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "GcsDestination") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination ¶

GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination: Google Cloud Storage Object URI to save the issue model to.

type GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination struct {
    // ObjectUri: Required. Format: `gs:///`
    ObjectUri string `json:"objectUri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ObjectUri") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ObjectUri") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ExportIssueModelResponse ¶

GoogleCloudContactcenterinsightsV1ExportIssueModelResponse: Response from export issue model

type GoogleCloudContactcenterinsightsV1ExportIssueModelResponse struct {
}

type GoogleCloudContactcenterinsightsV1FaqAnswerData ¶

GoogleCloudContactcenterinsightsV1FaqAnswerData: Agent Assist frequently-asked-question answer data.

type GoogleCloudContactcenterinsightsV1FaqAnswerData struct {
    // Answer: The piece of text from the `source` knowledge base document.
    Answer string `json:"answer,omitempty"`
    // ConfidenceScore: The system's confidence score that this answer is a good
    // match for this conversation, ranging from 0.0 (completely uncertain) to 1.0
    // (completely certain).
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // Metadata: Map that contains metadata about the FAQ answer and the document
    // that it originates from.
    Metadata map[string]string `json:"metadata,omitempty"`
    // QueryRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    QueryRecord string `json:"queryRecord,omitempty"`
    // Question: The corresponding FAQ question.
    Question string `json:"question,omitempty"`
    // Source: The knowledge document that this answer was extracted from. Format:
    // projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
    Source string `json:"source,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Answer") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Answer") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1FaqAnswerData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1FaqAnswerData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1FaqAnswerData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1FaqAnswerData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1FreeFormSuggestion ¶

GoogleCloudContactcenterinsightsV1FreeFormSuggestion: Suggestion generated using free form generator.

type GoogleCloudContactcenterinsightsV1FreeFormSuggestion struct {
    // Labels: Optional. Labels for the generator.
    Labels []string `json:"labels,omitempty"`
    // Response: Required. Free form suggestion.
    Response string `json:"response,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Labels") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Labels") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1FreeFormSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1FreeFormSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GcsSource ¶

GoogleCloudContactcenterinsightsV1GcsSource: A Cloud Storage source of conversation data.

type GoogleCloudContactcenterinsightsV1GcsSource struct {
    // AudioUri: Cloud Storage URI that points to a file that contains the
    // conversation audio.
    AudioUri string `json:"audioUri,omitempty"`
    // TranscriptUri: Immutable. Cloud Storage URI that points to a file that
    // contains the conversation transcript.
    TranscriptUri string `json:"transcriptUri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AudioUri") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AudioUri") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GcsSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GcsSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GeneratorSuggestion ¶

GoogleCloudContactcenterinsightsV1GeneratorSuggestion: Suggestion generated using a Generator.

type GoogleCloudContactcenterinsightsV1GeneratorSuggestion struct {
    // AgentCoachingSuggestion: Optional. Suggestion to coach the agent.
    AgentCoachingSuggestion *GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion `json:"agentCoachingSuggestion,omitempty"`
    // FreeFormSuggestion: Optional. Free form suggestion.
    FreeFormSuggestion *GoogleCloudContactcenterinsightsV1FreeFormSuggestion `json:"freeFormSuggestion,omitempty"`
    // SummarySuggestion: Optional. Suggested summary.
    SummarySuggestion *GoogleCloudContactcenterinsightsV1SummarySuggestion `json:"summarySuggestion,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentCoachingSuggestion") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentCoachingSuggestion") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GeneratorSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GeneratorSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse ¶

GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse: Represents response from generators.

type GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse struct {
    // GeneratorSuggestion: The suggestion generated from the Generator.
    GeneratorSuggestion *GoogleCloudContactcenterinsightsV1GeneratorSuggestion `json:"generatorSuggestion,omitempty"`
    // ForceSendFields is a list of field names (e.g. "GeneratorSuggestion") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "GeneratorSuggestion") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse: Response for Knowledge Assist. Contains suggested query and optionally includes an answer for the query.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse struct {
    // SuggestedQuery: The query suggested based on the context. Suggestion is made
    // only if it is different from the previous suggestion.
    SuggestedQuery *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery `json:"suggestedQuery,omitempty"`
    // SuggestedQueryAnswer: The answer generated for the suggested query. Whether
    // or not an answer is generated depends on how confident we are about the
    // generated query.
    SuggestedQueryAnswer *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer `json:"suggestedQueryAnswer,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SuggestedQuery") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SuggestedQuery") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer: Represents an answer from Knowledge. Cuurently supports FAQ and Generative answers.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer struct {
    // AnswerText: The piece of text from the `source` that answers this suggested
    // query.
    AnswerText string `json:"answerText,omitempty"`
    // FaqSource: Populated if the prediction came from FAQ.
    FaqSource *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource `json:"faqSource,omitempty"`
    // GenerativeSource: Populated if the prediction was Generative.
    GenerativeSource *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource `json:"generativeSource,omitempty"`
    // IntentMatchingSource: Populated if the prediction was from intent matching.
    IntentMatchingSource *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource `json:"intentMatchingSource,omitempty"`
    // MatchConfidence: The system's confidence score that this answer is a good
    // match for this conversational query. The range is from 0.0 (completely
    // uncertain) to 1.0 (completely certain).
    MatchConfidence float64 `json:"matchConfidence,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnswerText") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnswerText") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFa qSource: Details about source of FAQ answer.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource struct {
    // Document: Indicates which Knowledge Document this answer was extracted from.
    // Format: `projects//knowledgeBases//documents/`.
    Document string `json:"document,omitempty"`
    // Question: The corresponding FAQ question.
    Question string `json:"question,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Document") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Document") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGe nerativeSource: Details about source of Generative answer.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource struct {
    // Snippets: All snippets used for this Generative Prediction, with their
    // source URI and data.
    Snippets []*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet `json:"snippets,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Snippets") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Snippets") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGe nerativeSourceSnippet: Snippet Source for a Generative Prediction.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet struct {
    // Document: Indicates which Knowledge Document this snippet was extracted
    // from. Format: `projects//knowledgeBases//documents/`.
    Document string `json:"document,omitempty"`
    // Text: text taken from that URI.
    Text string `json:"text,omitempty"`
    // Title: Title of the document.
    Title string `json:"title,omitempty"`
    // Uri: URI the data is sourced from.
    Uri string `json:"uri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Document") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Document") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIn tentMatchingSource: Details about source of Intent Matching answer.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource struct {
    // Title: Title of the document.
    Title string `json:"title,omitempty"`
    // Uri: URI the data is sourced from.
    Uri string `json:"uri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Title") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Title") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery ¶

GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery: Represents a suggested query.

type GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery struct {
    // QueryText: Suggested query text.
    QueryText string `json:"queryText,omitempty"`
    // Score: Suggested query score.
    Score float64 `json:"score,omitempty"`
    // ForceSendFields is a list of field names (e.g. "QueryText") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "QueryText") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1HoldData ¶

GoogleCloudContactcenterinsightsV1HoldData: The data for a hold annotation.

type GoogleCloudContactcenterinsightsV1HoldData struct {
}

type GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata: Metadata used for import issue model.

type GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata struct {
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original import request.
    Request *GoogleCloudContactcenterinsightsV1ImportIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ImportIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1ImportIssueModelRequest: Request to import an issue model.

type GoogleCloudContactcenterinsightsV1ImportIssueModelRequest struct {
    // CreateNewModel: Optional. If set to true, will create a new issue model from
    // the imported file with randomly generated IDs for the issue model and
    // corresponding issues. Otherwise, replaces an existing model with the same ID
    // as the file.
    CreateNewModel bool `json:"createNewModel,omitempty"`
    // GcsSource: Google Cloud Storage source message.
    GcsSource *GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource `json:"gcsSource,omitempty"`
    // Parent: Required. The parent resource of the issue model.
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateNewModel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateNewModel") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ImportIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ImportIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource ¶

GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource: Google Cloud Storage Object URI to get the issue model file from.

type GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource struct {
    // ObjectUri: Required. Format: `gs:///`
    ObjectUri string `json:"objectUri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ObjectUri") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ObjectUri") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ImportIssueModelResponse ¶

GoogleCloudContactcenterinsightsV1ImportIssueModelResponse: Response from import issue model

type GoogleCloudContactcenterinsightsV1ImportIssueModelResponse struct {
}

type GoogleCloudContactcenterinsightsV1IngestConversationsMetadata ¶

GoogleCloudContactcenterinsightsV1IngestConversationsMetadata: The metadata for an IngestConversations operation.

type GoogleCloudContactcenterinsightsV1IngestConversationsMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // IngestConversationsStats: Output only. Statistics for IngestConversations
    // operation.
    IngestConversationsStats *GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats `json:"ingestConversationsStats,omitempty"`
    // PartialErrors: Output only. Partial errors during ingest operation that
    // might cause the operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: Output only. The original request for ingest.
    Request *GoogleCloudContactcenterinsightsV1IngestConversationsRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats ¶

GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversati onsStats: Statistics for IngestConversations operation.

type GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats struct {
    // DuplicatesSkippedCount: Output only. The number of objects skipped because
    // another conversation with the same transcript uri had already been ingested.
    DuplicatesSkippedCount int64 `json:"duplicatesSkippedCount,omitempty"`
    // FailedIngestCount: Output only. The number of objects which were unable to
    // be ingested due to errors. The errors are populated in the partial_errors
    // field.
    FailedIngestCount int64 `json:"failedIngestCount,omitempty"`
    // ProcessedObjectCount: Output only. The number of objects processed during
    // the ingest operation.
    ProcessedObjectCount int64 `json:"processedObjectCount,omitempty"`
    // SuccessfulIngestCount: Output only. The number of new conversations added
    // during this ingest operation.
    SuccessfulIngestCount int64 `json:"successfulIngestCount,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DuplicatesSkippedCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DuplicatesSkippedCount") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsRequest ¶

GoogleCloudContactcenterinsightsV1IngestConversationsRequest: The request to ingest conversations.

type GoogleCloudContactcenterinsightsV1IngestConversationsRequest struct {
    // ConversationConfig: Configuration that applies to all conversations.
    ConversationConfig *GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig `json:"conversationConfig,omitempty"`
    // GcsSource: A cloud storage bucket source. Note that any previously ingested
    // objects from the source will be skipped to avoid duplication.
    GcsSource *GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource `json:"gcsSource,omitempty"`
    // Parent: Required. The parent resource for new conversations.
    Parent string `json:"parent,omitempty"`
    // RedactionConfig: Optional. DLP settings for transcript redaction. Optional,
    // will default to the config specified in Settings.
    RedactionConfig *GoogleCloudContactcenterinsightsV1RedactionConfig `json:"redactionConfig,omitempty"`
    // SampleSize: Optional. If set, this fields indicates the number of objects to
    // ingest from the Cloud Storage bucket. If empty, the entire bucket will be
    // ingested. Note that conversations produced via sampling will not be ingested
    // by subsequent ingest requests unless they are first deleted.
    SampleSize int64 `json:"sampleSize,omitempty"`
    // SpeechConfig: Optional. Default Speech-to-Text configuration. Optional, will
    // default to the config specified in Settings.
    SpeechConfig *GoogleCloudContactcenterinsightsV1SpeechConfig `json:"speechConfig,omitempty"`
    // TranscriptObjectConfig: Configuration for when `source` contains
    // conversation transcripts.
    TranscriptObjectConfig *GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig `json:"transcriptObjectConfig,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConversationConfig") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConversationConfig") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig ¶

GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfi g: Configuration that applies to all conversations.

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig struct {
    // AgentChannel: Optional. Indicates which of the channels, 1 or 2, contains
    // the agent. Note that this must be set for conversations to be properly
    // displayed and analyzed.
    AgentChannel int64 `json:"agentChannel,omitempty"`
    // AgentId: Optional. An opaque, user-specified string representing a human
    // agent who handled all conversations in the import. Note that this will be
    // overridden if per-conversation metadata is provided via the
    // `metadata_bucket_uri`.
    AgentId string `json:"agentId,omitempty"`
    // CustomerChannel: Optional. Indicates which of the channels, 1 or 2, contains
    // the agent. Note that this must be set for conversations to be properly
    // displayed and analyzed.
    CustomerChannel int64 `json:"customerChannel,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentChannel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentChannel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource ¶

GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource: Configuration for Cloud Storage bucket sources.

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource struct {
    // BucketObjectType: Optional. Specifies the type of the objects in
    // `bucket_uri`.
    //
    // Possible values:
    //   "BUCKET_OBJECT_TYPE_UNSPECIFIED" - The object type is unspecified and will
    // default to `TRANSCRIPT`.
    //   "TRANSCRIPT" - The object is a transcript.
    //   "AUDIO" - The object is an audio file.
    BucketObjectType string `json:"bucketObjectType,omitempty"`
    // BucketUri: Required. The Cloud Storage bucket containing source objects.
    BucketUri string `json:"bucketUri,omitempty"`
    // CustomMetadataKeys: Optional. Custom keys to extract as conversation labels
    // from metadata files in `metadata_bucket_uri`. Keys not included in this
    // field will be ignored. Note that there is a limit of 20 labels per
    // conversation.
    CustomMetadataKeys []string `json:"customMetadataKeys,omitempty"`
    // MetadataBucketUri: Optional. The Cloud Storage path to the source object
    // metadata. Note that: [1] metadata files are expected to be in JSON format
    // [2] metadata and source objects must be in separate buckets [3] a source
    // object's metadata object must share the same name to be properly ingested
    MetadataBucketUri string `json:"metadataBucketUri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "BucketObjectType") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "BucketObjectType") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig ¶

GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectC onfig: Configuration for processing transcript objects.

type GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig struct {
    // Medium: Required. The medium transcript objects represent.
    //
    // Possible values:
    //   "MEDIUM_UNSPECIFIED" - Default value, if unspecified will default to
    // PHONE_CALL.
    //   "PHONE_CALL" - The format for conversations that took place over the
    // phone.
    //   "CHAT" - The format for conversations that took place over chat.
    Medium string `json:"medium,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Medium") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Medium") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IngestConversationsResponse ¶

GoogleCloudContactcenterinsightsV1IngestConversationsResponse: The response to an IngestConversations operation.

type GoogleCloudContactcenterinsightsV1IngestConversationsResponse struct {
}

type GoogleCloudContactcenterinsightsV1Intent ¶

GoogleCloudContactcenterinsightsV1Intent: The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

type GoogleCloudContactcenterinsightsV1Intent struct {
    // DisplayName: The human-readable name of the intent.
    DisplayName string `json:"displayName,omitempty"`
    // Id: The unique identifier of the intent.
    Id string `json:"id,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Intent) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Intent) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IntentMatchData ¶

GoogleCloudContactcenterinsightsV1IntentMatchData: The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

type GoogleCloudContactcenterinsightsV1IntentMatchData struct {
    // IntentUniqueId: The id of the matched intent. Can be used to retrieve the
    // corresponding intent information.
    IntentUniqueId string `json:"intentUniqueId,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IntentUniqueId") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IntentUniqueId") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IntentMatchData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IntentMatchData) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1InterruptionData ¶

GoogleCloudContactcenterinsightsV1InterruptionData: The data for an interruption annotation.

type GoogleCloudContactcenterinsightsV1InterruptionData struct {
}

type GoogleCloudContactcenterinsightsV1Issue ¶

GoogleCloudContactcenterinsightsV1Issue: The issue resource.

type GoogleCloudContactcenterinsightsV1Issue struct {
    // CreateTime: Output only. The time at which this issue was created.
    CreateTime string `json:"createTime,omitempty"`
    // DisplayName: The representative name for the issue.
    DisplayName string `json:"displayName,omitempty"`
    // Name: Immutable. The resource name of the issue. Format:
    // projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{iss
    // ue}
    Name string `json:"name,omitempty"`
    // SampleUtterances: Output only. Resource names of the sample representative
    // utterances that match to this issue.
    SampleUtterances []string `json:"sampleUtterances,omitempty"`
    // UpdateTime: Output only. The most recent time that this issue was updated.
    UpdateTime string `json:"updateTime,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Issue) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Issue) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueAssignment ¶

GoogleCloudContactcenterinsightsV1IssueAssignment: Information about the issue.

type GoogleCloudContactcenterinsightsV1IssueAssignment struct {
    // DisplayName: Immutable. Display name of the assigned issue. This field is
    // set at time of analyis and immutable since then.
    DisplayName string `json:"displayName,omitempty"`
    // Issue: Resource name of the assigned issue.
    Issue string `json:"issue,omitempty"`
    // Score: Score indicating the likelihood of the issue assignment. currently
    // bounded on [0,1].
    Score float64 `json:"score,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueAssignment) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueAssignment) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1IssueAssignment) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueAssignment) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1IssueMatchData ¶

GoogleCloudContactcenterinsightsV1IssueMatchData: The data for an issue match annotation.

type GoogleCloudContactcenterinsightsV1IssueMatchData struct {
    // IssueAssignment: Information about the issue's assignment.
    IssueAssignment *GoogleCloudContactcenterinsightsV1IssueAssignment `json:"issueAssignment,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueAssignment") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueAssignment") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueMatchData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueMatchData) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueModel ¶

GoogleCloudContactcenterinsightsV1IssueModel: The issue model resource.

type GoogleCloudContactcenterinsightsV1IssueModel struct {
    // CreateTime: Output only. The time at which this issue model was created.
    CreateTime string `json:"createTime,omitempty"`
    // DisplayName: The representative name for the issue model.
    DisplayName string `json:"displayName,omitempty"`
    // InputDataConfig: Configs for the input data that used to create the issue
    // model.
    InputDataConfig *GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig `json:"inputDataConfig,omitempty"`
    // IssueCount: Output only. Number of issues in this issue model.
    IssueCount int64 `json:"issueCount,omitempty,string"`
    // LanguageCode: Language of the model.
    LanguageCode string `json:"languageCode,omitempty"`
    // ModelType: Type of the model.
    //
    // Possible values:
    //   "MODEL_TYPE_UNSPECIFIED" - Unspecified model type.
    //   "TYPE_V1" - Type V1.
    //   "TYPE_V2" - Type V2.
    ModelType string `json:"modelType,omitempty"`
    // Name: Immutable. The resource name of the issue model. Format:
    // projects/{project}/locations/{location}/issueModels/{issue_model}
    Name string `json:"name,omitempty"`
    // State: Output only. State of the model.
    //
    // Possible values:
    //   "STATE_UNSPECIFIED" - Unspecified.
    //   "UNDEPLOYED" - Model is not deployed but is ready to deploy.
    //   "DEPLOYING" - Model is being deployed.
    //   "DEPLOYED" - Model is deployed and is ready to be used. A model can only
    // be used in analysis if it's in this state.
    //   "UNDEPLOYING" - Model is being undeployed.
    //   "DELETING" - Model is being deleted.
    State string `json:"state,omitempty"`
    // TrainingStats: Output only. Immutable. The issue model's label statistics on
    // its training data.
    TrainingStats *GoogleCloudContactcenterinsightsV1IssueModelLabelStats `json:"trainingStats,omitempty"`
    // UpdateTime: Output only. The most recent time at which the issue model was
    // updated.
    UpdateTime string `json:"updateTime,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueModel) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueModel) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig ¶

GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig: Configs for the input data used to create the issue model.

type GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig struct {
    // Filter: A filter to reduce the conversations used for training the model to
    // a specific subset.
    Filter string `json:"filter,omitempty"`
    // Medium: Medium of conversations used in training data. This field is being
    // deprecated. To specify the medium to be used in training a new issue model,
    // set the `medium` field on `filter`.
    //
    // Possible values:
    //   "MEDIUM_UNSPECIFIED" - Default value, if unspecified will default to
    // PHONE_CALL.
    //   "PHONE_CALL" - The format for conversations that took place over the
    // phone.
    //   "CHAT" - The format for conversations that took place over chat.
    Medium string `json:"medium,omitempty"`
    // TrainingConversationsCount: Output only. Number of conversations used in
    // training. Output only.
    TrainingConversationsCount int64 `json:"trainingConversationsCount,omitempty,string"`
    // ForceSendFields is a list of field names (e.g. "Filter") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Filter") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueModelLabelStats ¶

GoogleCloudContactcenterinsightsV1IssueModelLabelStats: Aggregated statistics about an issue model.

type GoogleCloudContactcenterinsightsV1IssueModelLabelStats struct {
    // AnalyzedConversationsCount: Number of conversations the issue model has
    // analyzed at this point in time.
    AnalyzedConversationsCount int64 `json:"analyzedConversationsCount,omitempty,string"`
    // IssueStats: Statistics on each issue. Key is the issue's resource name.
    IssueStats map[string]GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats `json:"issueStats,omitempty"`
    // UnclassifiedConversationsCount: Number of analyzed conversations for which
    // no issue was applicable at this point in time.
    UnclassifiedConversationsCount int64 `json:"unclassifiedConversationsCount,omitempty,string"`
    // ForceSendFields is a list of field names (e.g. "AnalyzedConversationsCount")
    // to unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalyzedConversationsCount") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueModelLabelStats) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueModelLabelStats) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats ¶

GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats: Aggregated statistics about an issue.

type GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats struct {
    // DisplayName: Display name of the issue.
    DisplayName string `json:"displayName,omitempty"`
    // Issue: Issue resource. Format:
    // projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{iss
    // ue}
    Issue string `json:"issue,omitempty"`
    // LabeledConversationsCount: Number of conversations attached to the issue at
    // this point in time.
    LabeledConversationsCount int64 `json:"labeledConversationsCount,omitempty,string"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1IssueModelResult ¶

GoogleCloudContactcenterinsightsV1IssueModelResult: Issue Modeling result on a conversation.

type GoogleCloudContactcenterinsightsV1IssueModelResult struct {
    // IssueModel: Issue model that generates the result. Format:
    // projects/{project}/locations/{location}/issueModels/{issue_model}
    IssueModel string `json:"issueModel,omitempty"`
    // Issues: All the matched issues.
    Issues []*GoogleCloudContactcenterinsightsV1IssueAssignment `json:"issues,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueModel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1IssueModelResult) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1IssueModelResult) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListAnalysesResponse ¶

GoogleCloudContactcenterinsightsV1ListAnalysesResponse: The response to list analyses.

type GoogleCloudContactcenterinsightsV1ListAnalysesResponse struct {
    // Analyses: The analyses that match the request.
    Analyses []*GoogleCloudContactcenterinsightsV1Analysis `json:"analyses,omitempty"`
    // NextPageToken: A token, which can be sent as `page_token` to retrieve the
    // next page. If this field is omitted, there are no subsequent pages.
    NextPageToken string `json:"nextPageToken,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "Analyses") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Analyses") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListAnalysesResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListAnalysesResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListConversationsResponse ¶

GoogleCloudContactcenterinsightsV1ListConversationsResponse: The response of listing conversations.

type GoogleCloudContactcenterinsightsV1ListConversationsResponse struct {
    // Conversations: The conversations that match the request.
    Conversations []*GoogleCloudContactcenterinsightsV1Conversation `json:"conversations,omitempty"`
    // NextPageToken: A token which can be sent as `page_token` to retrieve the
    // next page. If this field is set, it means there is another page available.
    // If it is not set, it means no other pages are available.
    NextPageToken string `json:"nextPageToken,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "Conversations") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Conversations") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListConversationsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListConversationsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListIssueModelsResponse ¶

GoogleCloudContactcenterinsightsV1ListIssueModelsResponse: The response of listing issue models.

type GoogleCloudContactcenterinsightsV1ListIssueModelsResponse struct {
    // IssueModels: The issue models that match the request.
    IssueModels []*GoogleCloudContactcenterinsightsV1IssueModel `json:"issueModels,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "IssueModels") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModels") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListIssueModelsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListIssueModelsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListIssuesResponse ¶

GoogleCloudContactcenterinsightsV1ListIssuesResponse: The response of listing issues.

type GoogleCloudContactcenterinsightsV1ListIssuesResponse struct {
    // Issues: The issues that match the request.
    Issues []*GoogleCloudContactcenterinsightsV1Issue `json:"issues,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "Issues") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Issues") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListIssuesResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListIssuesResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse ¶

GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse: The response of listing phrase matchers.

type GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse struct {
    // NextPageToken: A token, which can be sent as `page_token` to retrieve the
    // next page. If this field is omitted, there are no subsequent pages.
    NextPageToken string `json:"nextPageToken,omitempty"`
    // PhraseMatchers: The phrase matchers that match the request.
    PhraseMatchers []*GoogleCloudContactcenterinsightsV1PhraseMatcher `json:"phraseMatchers,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "NextPageToken") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "NextPageToken") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1ListViewsResponse ¶

GoogleCloudContactcenterinsightsV1ListViewsResponse: The response of listing views.

type GoogleCloudContactcenterinsightsV1ListViewsResponse struct {
    // NextPageToken: A token, which can be sent as `page_token` to retrieve the
    // next page. If this field is omitted, there are no subsequent pages.
    NextPageToken string `json:"nextPageToken,omitempty"`
    // Views: The views that match the request.
    Views []*GoogleCloudContactcenterinsightsV1View `json:"views,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "NextPageToken") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "NextPageToken") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1ListViewsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1ListViewsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1PhraseMatchData ¶

GoogleCloudContactcenterinsightsV1PhraseMatchData: The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

type GoogleCloudContactcenterinsightsV1PhraseMatchData struct {
    // DisplayName: The human-readable name of the phrase matcher.
    DisplayName string `json:"displayName,omitempty"`
    // PhraseMatcher: The unique identifier (the resource name) of the phrase
    // matcher.
    PhraseMatcher string `json:"phraseMatcher,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DisplayName") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DisplayName") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1PhraseMatchData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1PhraseMatchData) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1PhraseMatchRule ¶

GoogleCloudContactcenterinsightsV1PhraseMatchRule: The data for a phrase match rule.

type GoogleCloudContactcenterinsightsV1PhraseMatchRule struct {
    // Config: Provides additional information about the rule that specifies how to
    // apply the rule.
    Config *GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig `json:"config,omitempty"`
    // Negated: Specifies whether the phrase must be missing from the transcript
    // segment or present in the transcript segment.
    Negated bool `json:"negated,omitempty"`
    // Query: Required. The phrase to be matched.
    Query string `json:"query,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Config") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Config") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1PhraseMatchRule) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1PhraseMatchRule) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig ¶

GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig: Configuration information of a phrase match rule.

type GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig struct {
    // ExactMatchConfig: The configuration for the exact match rule.
    ExactMatchConfig *GoogleCloudContactcenterinsightsV1ExactMatchConfig `json:"exactMatchConfig,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ExactMatchConfig") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ExactMatchConfig") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup ¶

GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup: A message representing a rule in the phrase matcher.

type GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup struct {
    // PhraseMatchRules: A list of phrase match rules that are included in this
    // group.
    PhraseMatchRules []*GoogleCloudContactcenterinsightsV1PhraseMatchRule `json:"phraseMatchRules,omitempty"`
    // Type: Required. The type of this phrase match rule group.
    //
    // Possible values:
    //   "PHRASE_MATCH_RULE_GROUP_TYPE_UNSPECIFIED" - Unspecified.
    //   "ALL_OF" - Must meet all phrase match rules or there is no match.
    //   "ANY_OF" - If any of the phrase match rules are met, there is a match.
    Type string `json:"type,omitempty"`
    // ForceSendFields is a list of field names (e.g. "PhraseMatchRules") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "PhraseMatchRules") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1PhraseMatcher ¶

GoogleCloudContactcenterinsightsV1PhraseMatcher: The phrase matcher resource.

type GoogleCloudContactcenterinsightsV1PhraseMatcher struct {
    // ActivationUpdateTime: Output only. The most recent time at which the
    // activation status was updated.
    ActivationUpdateTime string `json:"activationUpdateTime,omitempty"`
    // Active: Applies the phrase matcher only when it is active.
    Active bool `json:"active,omitempty"`
    // DisplayName: The human-readable name of the phrase matcher.
    DisplayName string `json:"displayName,omitempty"`
    // Name: The resource name of the phrase matcher. Format:
    // projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
    Name string `json:"name,omitempty"`
    // PhraseMatchRuleGroups: A list of phase match rule groups that are included
    // in this matcher.
    PhraseMatchRuleGroups []*GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup `json:"phraseMatchRuleGroups,omitempty"`
    // RevisionCreateTime: Output only. The timestamp of when the revision was
    // created. It is also the create time when a new matcher is added.
    RevisionCreateTime string `json:"revisionCreateTime,omitempty"`
    // RevisionId: Output only. Immutable. The revision ID of the phrase matcher. A
    // new revision is committed whenever the matcher is changed, except when it is
    // activated or deactivated. A server generated random ID will be used.
    // Example: locations/global/phraseMatchers/my-first-matcher@1234567
    RevisionId string `json:"revisionId,omitempty"`
    // RoleMatch: The role whose utterances the phrase matcher should be matched
    // against. If the role is ROLE_UNSPECIFIED it will be matched against any
    // utterances in the transcript.
    //
    // Possible values:
    //   "ROLE_UNSPECIFIED" - Participant's role is not set.
    //   "HUMAN_AGENT" - Participant is a human agent.
    //   "AUTOMATED_AGENT" - Participant is an automated agent.
    //   "END_USER" - Participant is an end user who conversed with the contact
    // center.
    //   "ANY_AGENT" - Participant is either a human or automated agent.
    RoleMatch string `json:"roleMatch,omitempty"`
    // Type: Required. The type of this phrase matcher.
    //
    // Possible values:
    //   "PHRASE_MATCHER_TYPE_UNSPECIFIED" - Unspecified.
    //   "ALL_OF" - Must meet all phrase match rule groups or there is no match.
    //   "ANY_OF" - If any of the phrase match rule groups are met, there is a
    // match.
    Type string `json:"type,omitempty"`
    // UpdateTime: Output only. The most recent time at which the phrase matcher
    // was updated.
    UpdateTime string `json:"updateTime,omitempty"`
    // VersionTag: The customized version tag to use for the phrase matcher. If not
    // specified, it will default to `revision_id`.
    VersionTag string `json:"versionTag,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "ActivationUpdateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ActivationUpdateTime") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1PhraseMatcher) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1PhraseMatcher) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1RedactionConfig ¶

GoogleCloudContactcenterinsightsV1RedactionConfig: DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint or the Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations redaction should be performed in Dialogflow / Agent Assist.

type GoogleCloudContactcenterinsightsV1RedactionConfig struct {
    // DeidentifyTemplate: The fully-qualified DLP deidentify template resource
    // name. Format: `projects/{project}/deidentifyTemplates/{template}`
    DeidentifyTemplate string `json:"deidentifyTemplate,omitempty"`
    // InspectTemplate: The fully-qualified DLP inspect template resource name.
    // Format:
    // `projects/{project}/locations/{location}/inspectTemplates/{template}`
    InspectTemplate string `json:"inspectTemplate,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DeidentifyTemplate") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DeidentifyTemplate") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1RedactionConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1RedactionConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1RuntimeAnnotation ¶

GoogleCloudContactcenterinsightsV1RuntimeAnnotation: An annotation that was generated during the customer and agent interaction.

type GoogleCloudContactcenterinsightsV1RuntimeAnnotation struct {
    // AnnotationId: The unique identifier of the annotation. Format:
    // projects/{project}/locations/{location}/conversationDatasets/{dataset}/conver
    // sationDataItems/{data_item}/conversationAnnotations/{annotation}
    AnnotationId string `json:"annotationId,omitempty"`
    // AnswerFeedback: The feedback that the customer has about the answer in
    // `data`.
    AnswerFeedback *GoogleCloudContactcenterinsightsV1AnswerFeedback `json:"answerFeedback,omitempty"`
    // ArticleSuggestion: Agent Assist Article Suggestion data.
    ArticleSuggestion *GoogleCloudContactcenterinsightsV1ArticleSuggestionData `json:"articleSuggestion,omitempty"`
    // ConversationSummarizationSuggestion: Conversation summarization suggestion
    // data.
    ConversationSummarizationSuggestion *GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData `json:"conversationSummarizationSuggestion,omitempty"`
    // CreateTime: The time at which this annotation was created.
    CreateTime string `json:"createTime,omitempty"`
    // DialogflowInteraction: Dialogflow interaction data.
    DialogflowInteraction *GoogleCloudContactcenterinsightsV1DialogflowInteractionData `json:"dialogflowInteraction,omitempty"`
    // EndBoundary: The boundary in the conversation where the annotation ends,
    // inclusive.
    EndBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"endBoundary,omitempty"`
    // FaqAnswer: Agent Assist FAQ answer data.
    FaqAnswer *GoogleCloudContactcenterinsightsV1FaqAnswerData `json:"faqAnswer,omitempty"`
    // GeneratorSuggestionResult: The generator suggestion result.
    GeneratorSuggestionResult *GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse `json:"generatorSuggestionResult,omitempty"`
    // KnowledgeAssistResult: The Knowledge Assist result.
    KnowledgeAssistResult *GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse `json:"knowledgeAssistResult,omitempty"`
    // KnowledgeSearchResult: The Knowledge Search result.
    KnowledgeSearchResult *GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer `json:"knowledgeSearchResult,omitempty"`
    // SmartComposeSuggestion: Agent Assist Smart Compose suggestion data.
    SmartComposeSuggestion *GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData `json:"smartComposeSuggestion,omitempty"`
    // SmartReply: Agent Assist Smart Reply data.
    SmartReply *GoogleCloudContactcenterinsightsV1SmartReplyData `json:"smartReply,omitempty"`
    // StartBoundary: The boundary in the conversation where the annotation starts,
    // inclusive.
    StartBoundary *GoogleCloudContactcenterinsightsV1AnnotationBoundary `json:"startBoundary,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotationId") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotationId") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1RuntimeAnnotation) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1RuntimeAnnotation) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer ¶

GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer: Represents a SearchKnowledge answer.

type GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer struct {
    // Answer: The piece of text from the knowledge base documents that answers the
    // search query
    Answer string `json:"answer,omitempty"`
    // AnswerRecord: The name of the answer record. Format:
    // `projects//locations//answer Records/`
    AnswerRecord string `json:"answerRecord,omitempty"`
    // AnswerSources: All sources used to generate the answer.
    AnswerSources []*GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource `json:"answerSources,omitempty"`
    // AnswerType: The type of the answer.
    //
    // Possible values:
    //   "ANSWER_TYPE_UNSPECIFIED" - The answer has a unspecified type.
    //   "FAQ" - The answer is from FAQ documents.
    //   "GENERATIVE" - The answer is from generative model.
    //   "INTENT" - The answer is from intent matching.
    AnswerType string `json:"answerType,omitempty"`
    // ConfidenceScore: The confidence score in [0.0, 1.0] range.
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Answer") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Answer") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource ¶

GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource: The sources of the answers.

type GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource struct {
    // Document: The document from which the snippet was extracted. Format:
    // `projects//knowledgeBases//documents/`
    Document string `json:"document,omitempty"`
    // Snippet: The relevant snippet of the article.
    Snippet string `json:"snippet,omitempty"`
    // Title: The title of the article.
    Title string `json:"title,omitempty"`
    // Uri: The URI of the article.
    Uri string `json:"uri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Document") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Document") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1SentimentData ¶

GoogleCloudContactcenterinsightsV1SentimentData: The data for a sentiment annotation.

type GoogleCloudContactcenterinsightsV1SentimentData struct {
    // Magnitude: A non-negative number from 0 to infinity which represents the
    // abolute magnitude of sentiment regardless of score.
    Magnitude float64 `json:"magnitude,omitempty"`
    // Score: The sentiment score between -1.0 (negative) and 1.0 (positive).
    Score float64 `json:"score,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Magnitude") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Magnitude") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SentimentData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SentimentData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1SentimentData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SentimentData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1Settings ¶

GoogleCloudContactcenterinsightsV1Settings: The settings resource.

type GoogleCloudContactcenterinsightsV1Settings struct {
    // AnalysisConfig: Default analysis settings.
    AnalysisConfig *GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig `json:"analysisConfig,omitempty"`
    // ConversationTtl: The default TTL for newly-created conversations. If a
    // conversation has a specified expiration, that value will be used instead.
    // Changing this value will not change the expiration of existing
    // conversations. Conversations with no expire time persist until they are
    // deleted.
    ConversationTtl string `json:"conversationTtl,omitempty"`
    // CreateTime: Output only. The time at which the settings was created.
    CreateTime string `json:"createTime,omitempty"`
    // LanguageCode: A language code to be applied to each transcript segment
    // unless the segment already specifies a language code. Language code defaults
    // to "en-US" if it is neither specified on the segment nor here.
    LanguageCode string `json:"languageCode,omitempty"`
    // Name: Immutable. The resource name of the settings resource. Format:
    // projects/{project}/locations/{location}/settings
    Name string `json:"name,omitempty"`
    // PubsubNotificationSettings: A map that maps a notification trigger to a
    // Pub/Sub topic. Each time a specified trigger occurs, Insights will notify
    // the corresponding Pub/Sub topic. Keys are notification triggers. Supported
    // keys are: * "all-triggers": Notify each time any of the supported triggers
    // occurs. * "create-analysis": Notify each time an analysis is created. *
    // "create-conversation": Notify each time a conversation is created. *
    // "export-insights-data": Notify each time an export is complete. *
    // "ingest-conversations": Notify each time an IngestConversations LRO
    // completes. * "update-conversation": Notify each time a conversation is
    // updated via UpdateConversation. * "upload-conversation": Notify when an
    // UploadConversation LRO completes. Values are Pub/Sub topics. The format of
    // each Pub/Sub topic is: projects/{project}/topics/{topic}
    PubsubNotificationSettings map[string]string `json:"pubsubNotificationSettings,omitempty"`
    // RedactionConfig: Default DLP redaction resources to be applied while
    // ingesting conversations. This applies to conversations ingested from the
    // UploadConversation and IngestConversations endpoints, including
    // conversations coming from CCAI Platform.
    RedactionConfig *GoogleCloudContactcenterinsightsV1RedactionConfig `json:"redactionConfig,omitempty"`
    // SpeechConfig: Optional. Default Speech-to-Text resources to be used while
    // ingesting audio files. Optional, CCAI Insights will create a default if not
    // provided. This applies to conversations ingested from the UploadConversation
    // and IngestConversations endpoints, including conversations coming from CCAI
    // Platform.
    SpeechConfig *GoogleCloudContactcenterinsightsV1SpeechConfig `json:"speechConfig,omitempty"`
    // UpdateTime: Output only. The time at which the settings were last updated.
    UpdateTime string `json:"updateTime,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "AnalysisConfig") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisConfig") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1Settings) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1Settings) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig ¶

GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig: Default configuration when creating Analyses in Insights.

type GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig struct {
    // AnnotatorSelector: To select the annotators to run and the phrase matchers
    // to use (if any). If not specified, all annotators will be run.
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // RuntimeIntegrationAnalysisPercentage: Percentage of conversations created
    // using Dialogflow runtime integration to analyze automatically, between [0,
    // 100].
    RuntimeIntegrationAnalysisPercentage float64 `json:"runtimeIntegrationAnalysisPercentage,omitempty"`
    // UploadConversationAnalysisPercentage: Percentage of conversations created
    // using the UploadConversation endpoint to analyze automatically, between [0,
    // 100].
    UploadConversationAnalysisPercentage float64 `json:"uploadConversationAnalysisPercentage,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotatorSelector") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotatorSelector") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1SilenceData ¶

GoogleCloudContactcenterinsightsV1SilenceData: The data for a silence annotation.

type GoogleCloudContactcenterinsightsV1SilenceData struct {
}

type GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData ¶

GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData: Agent Assist Smart Compose suggestion data.

type GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData struct {
    // ConfidenceScore: The system's confidence score that this suggestion is a
    // good match for this conversation, ranging from 0.0 (completely uncertain) to
    // 1.0 (completely certain).
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // Metadata: Map that contains metadata about the Smart Compose suggestion and
    // the document from which it originates.
    Metadata map[string]string `json:"metadata,omitempty"`
    // QueryRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    QueryRecord string `json:"queryRecord,omitempty"`
    // Suggestion: The content of the suggestion.
    Suggestion string `json:"suggestion,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConfidenceScore") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConfidenceScore") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1SmartReplyData ¶

GoogleCloudContactcenterinsightsV1SmartReplyData: Agent Assist Smart Reply data.

type GoogleCloudContactcenterinsightsV1SmartReplyData struct {
    // ConfidenceScore: The system's confidence score that this reply is a good
    // match for this conversation, ranging from 0.0 (completely uncertain) to 1.0
    // (completely certain).
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // Metadata: Map that contains metadata about the Smart Reply and the document
    // from which it originates.
    Metadata map[string]string `json:"metadata,omitempty"`
    // QueryRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    QueryRecord string `json:"queryRecord,omitempty"`
    // Reply: The content of the reply.
    Reply string `json:"reply,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConfidenceScore") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConfidenceScore") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SmartReplyData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SmartReplyData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1SmartReplyData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SmartReplyData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1SpeechConfig ¶

GoogleCloudContactcenterinsightsV1SpeechConfig: Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint.

type GoogleCloudContactcenterinsightsV1SpeechConfig struct {
    // SpeechRecognizer: The fully-qualified Speech Recognizer resource name.
    // Format: `projects/{project_id}/locations/{location}/recognizer/{recognizer}`
    SpeechRecognizer string `json:"speechRecognizer,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SpeechRecognizer") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SpeechRecognizer") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SpeechConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SpeechConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1SummarySuggestion ¶

GoogleCloudContactcenterinsightsV1SummarySuggestion: Suggested summary of the conversation.

type GoogleCloudContactcenterinsightsV1SummarySuggestion struct {
    // SummarySections: Required. All the parts of generated summary.
    SummarySections []*GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection `json:"summarySections,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SummarySections") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SummarySections") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SummarySuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SummarySuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection ¶

GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection: A component of the generated summary.

type GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection struct {
    // Section: Required. Name of the section.
    Section string `json:"section,omitempty"`
    // Summary: Required. Summary text for the section.
    Summary string `json:"summary,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Section") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Section") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata: Metadata for undeploying an issue model.

type GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original request for undeployment.
    Request *GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest: The request to undeploy an issue model.

type GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest struct {
    // Name: Required. The issue model to undeploy.
    Name string `json:"name,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Name") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Name") to include in API requests
    // with the JSON null value. By default, fields with empty values are omitted
    // from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse ¶

GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse: The response to undeploy an issue model.

type GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse struct {
}

type GoogleCloudContactcenterinsightsV1UploadConversationMetadata ¶

GoogleCloudContactcenterinsightsV1UploadConversationMetadata: The metadata for an UploadConversation operation.

type GoogleCloudContactcenterinsightsV1UploadConversationMetadata struct {
    // AnalysisOperation: Output only. The operation name for a successfully
    // created analysis operation, if any.
    AnalysisOperation string `json:"analysisOperation,omitempty"`
    // AppliedRedactionConfig: Output only. The redaction config applied to the
    // uploaded conversation.
    AppliedRedactionConfig *GoogleCloudContactcenterinsightsV1RedactionConfig `json:"appliedRedactionConfig,omitempty"`
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: Output only. The original request.
    Request *GoogleCloudContactcenterinsightsV1UploadConversationRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnalysisOperation") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisOperation") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1UploadConversationMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1UploadConversationMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1UploadConversationRequest ¶

GoogleCloudContactcenterinsightsV1UploadConversationRequest: Request to upload a conversation.

type GoogleCloudContactcenterinsightsV1UploadConversationRequest struct {
    // Conversation: Required. The conversation resource to create.
    Conversation *GoogleCloudContactcenterinsightsV1Conversation `json:"conversation,omitempty"`
    // ConversationId: Optional. A unique ID for the new conversation. This ID will
    // become the final component of the conversation's resource name. If no ID is
    // specified, a server-generated ID will be used. This value should be 4-64
    // characters and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid
    // characters are `a-z-`
    ConversationId string `json:"conversationId,omitempty"`
    // Parent: Required. The parent resource of the conversation.
    Parent string `json:"parent,omitempty"`
    // RedactionConfig: Optional. DLP settings for transcript redaction. Will
    // default to the config specified in Settings.
    RedactionConfig *GoogleCloudContactcenterinsightsV1RedactionConfig `json:"redactionConfig,omitempty"`
    // SpeechConfig: Optional. Speech-to-Text configuration. Will default to the
    // config specified in Settings.
    SpeechConfig *GoogleCloudContactcenterinsightsV1SpeechConfig `json:"speechConfig,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Conversation") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Conversation") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1UploadConversationRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1UploadConversationRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1View ¶

GoogleCloudContactcenterinsightsV1View: The View resource.

type GoogleCloudContactcenterinsightsV1View struct {
    // CreateTime: Output only. The time at which this view was created.
    CreateTime string `json:"createTime,omitempty"`
    // DisplayName: The human-readable display name of the view.
    DisplayName string `json:"displayName,omitempty"`
    // Name: Immutable. The resource name of the view. Format:
    // projects/{project}/locations/{location}/views/{view}
    Name string `json:"name,omitempty"`
    // UpdateTime: Output only. The most recent time at which the view was updated.
    UpdateTime string `json:"updateTime,omitempty"`
    // Value: String with specific view properties, must be non-empty.
    Value string `json:"value,omitempty"`

    // ServerResponse contains the HTTP response code and headers from the server.
    googleapi.ServerResponse `json:"-"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1View) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1View) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction: Agent Coaching instructions that customer can configure.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction struct {
    // AgentAction: Optional. The action that human agent should take. For example,
    // "apologize for the slow shipping". If the users only want to use agent
    // coaching for intent detection, agent_action can be empty
    AgentAction string `json:"agentAction,omitempty"`
    // Condition: Optional. The condition of the instruction. For example, "the
    // customer wants to cancel an order". If the users want the instruction to be
    // triggered unconditionally, the condition can be empty.
    Condition string `json:"condition,omitempty"`
    // Description: Optional. The detailed description of this instruction.
    Description string `json:"description,omitempty"`
    // DisplayName: Optional. Display name for the instruction.
    DisplayName string `json:"displayName,omitempty"`
    // Metadata: Optional. Additional information attached to this instruction.
    Metadata map[string]string `json:"metadata,omitempty"`
    // SystemAction: Optional. The action that system should take. For example,
    // "call GetOrderTime with order_number={order number provided by the
    // customer}". If the users don't have plugins or don't want to trigger
    // plugins, the system_action can be empty
    SystemAction string `json:"systemAction,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentAction") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentAction") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion: Suggestion for coaching agents.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion struct {
    // AgentActionSuggestions: Optional. Suggested actions for the agent to take.
    AgentActionSuggestions []*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion `json:"agentActionSuggestions,omitempty"`
    // ApplicableInstructions: Optional. Instructions applicable based on the
    // current context.
    ApplicableInstructions []*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction `json:"applicableInstructions,omitempty"`
    // SampleResponses: Optional. Sample response for the Agent.
    SampleResponses []*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse `json:"sampleResponses,omitempty"`
    // SuggestionEval: Self evaluation of the suggestion.
    SuggestionEval *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval `json:"suggestionEval,omitempty"`
    // SuggestionReasoning: Reasoning for the suggestion.
    SuggestionReasoning *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning `json:"suggestionReasoning,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentActionSuggestions") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentActionSuggestions") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSug gestion: Actions suggested for the agent. This is based on applicable instructions.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion struct {
    // AgentAction: Optional. The suggested action for the agent.
    AgentAction string `json:"agentAction,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentAction") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentAction") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingS uggestionEval: Self evaluations of the suggestion.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval struct {
    // ActionActionSuggestionEval: Optional. Eval for Agent action suggestion.
    ActionActionSuggestionEval string `json:"actionActionSuggestionEval,omitempty"`
    // SampleResponseEval: Optional. Eval for sample response.
    SampleResponseEval string `json:"sampleResponseEval,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ActionActionSuggestionEval")
    // to unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ActionActionSuggestionEval") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingS uggestionReasoning: Reasoning for the suggestion.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning struct {
    // AgentActionTaken: Optional. The actions that the agent has taken already.
    AgentActionTaken string `json:"agentActionTaken,omitempty"`
    // IssueSummary: Optional. Summary of the issue.
    IssueSummary string `json:"issueSummary,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentActionTaken") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentActionTaken") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse ¶

GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse : Sample response that the agent can use. This could be based on applicable instructions and ingested data from other systems.

type GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse struct {
    // ResponseText: Optional. Sample response for Agent in text.
    ResponseText string `json:"responseText,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ResponseText") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ResponseText") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1Analysis ¶

GoogleCloudContactcenterinsightsV1alpha1Analysis: The analysis resource.

type GoogleCloudContactcenterinsightsV1alpha1Analysis struct {
    // AnalysisResult: Output only. The result of the analysis, which is populated
    // when the analysis finishes.
    AnalysisResult *GoogleCloudContactcenterinsightsV1alpha1AnalysisResult `json:"analysisResult,omitempty"`
    // AnnotatorSelector: To select the annotators to run and the phrase matchers
    // to use (if any). If not specified, all annotators will be run.
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // CreateTime: Output only. The time at which the analysis was created, which
    // occurs when the long-running operation completes.
    CreateTime string `json:"createTime,omitempty"`
    // Name: Immutable. The resource name of the analysis. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/analyses
    // /{analysis}
    Name string `json:"name,omitempty"`
    // RequestTime: Output only. The time at which the analysis was requested.
    RequestTime string `json:"requestTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnalysisResult") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisResult") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1Analysis) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1Analysis) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnalysisResult ¶

GoogleCloudContactcenterinsightsV1alpha1AnalysisResult: The result of an analysis.

type GoogleCloudContactcenterinsightsV1alpha1AnalysisResult struct {
    // CallAnalysisMetadata: Call-specific metadata created by the analysis.
    CallAnalysisMetadata *GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata `json:"callAnalysisMetadata,omitempty"`
    // EndTime: The time at which the analysis ended.
    EndTime string `json:"endTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CallAnalysisMetadata") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CallAnalysisMetadata") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnalysisResult) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnalysisResult) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata: Call-specific metadata created during analysis.

type GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata struct {
    // Annotations: A list of call annotations that apply to this call.
    Annotations []*GoogleCloudContactcenterinsightsV1alpha1CallAnnotation `json:"annotations,omitempty"`
    // Entities: All the entities in the call.
    Entities map[string]GoogleCloudContactcenterinsightsV1alpha1Entity `json:"entities,omitempty"`
    // Intents: All the matched intents in the call.
    Intents map[string]GoogleCloudContactcenterinsightsV1alpha1Intent `json:"intents,omitempty"`
    // IssueModelResult: Overall conversation-level issue modeling result.
    IssueModelResult *GoogleCloudContactcenterinsightsV1alpha1IssueModelResult `json:"issueModelResult,omitempty"`
    // PhraseMatchers: All the matched phrase matchers in the call.
    PhraseMatchers map[string]GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData `json:"phraseMatchers,omitempty"`
    // Sentiments: Overall conversation-level sentiment for each channel of the
    // call.
    Sentiments []*GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment `json:"sentiments,omitempty"`
    // Silence: Overall conversation-level silence during the call.
    Silence *GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence `json:"silence,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Annotations") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Annotations") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary ¶

GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary: A point in a conversation that marks the start or the end of an annotation.

type GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary struct {
    // TranscriptIndex: The index in the sequence of transcribed pieces of the
    // conversation where the boundary is located. This index starts at zero.
    TranscriptIndex int64 `json:"transcriptIndex,omitempty"`
    // WordIndex: The word index of this boundary with respect to the first word in
    // the transcript piece. This index starts at zero.
    WordIndex int64 `json:"wordIndex,omitempty"`
    // ForceSendFields is a list of field names (e.g. "TranscriptIndex") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "TranscriptIndex") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector ¶

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector: Selector of all available annotators and phrase matchers to run.

type GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector struct {
    // IssueModels: The issue model to run. If not provided, the most recently
    // deployed topic model will be used. The provided issue model will only be
    // used for inference if the issue model is deployed and if
    // run_issue_model_annotator is set to true. If more than one issue model is
    // provided, only the first provided issue model will be used for inference.
    IssueModels []string `json:"issueModels,omitempty"`
    // PhraseMatchers: The list of phrase matchers to run. If not provided, all
    // active phrase matchers will be used. If inactive phrase matchers are
    // provided, they will not be used. Phrase matchers will be run only if
    // run_phrase_matcher_annotator is set to true. Format:
    // projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
    PhraseMatchers []string `json:"phraseMatchers,omitempty"`
    // RunEntityAnnotator: Whether to run the entity annotator.
    RunEntityAnnotator bool `json:"runEntityAnnotator,omitempty"`
    // RunIntentAnnotator: Whether to run the intent annotator.
    RunIntentAnnotator bool `json:"runIntentAnnotator,omitempty"`
    // RunInterruptionAnnotator: Whether to run the interruption annotator.
    RunInterruptionAnnotator bool `json:"runInterruptionAnnotator,omitempty"`
    // RunIssueModelAnnotator: Whether to run the issue model annotator. A model
    // should have already been deployed for this to take effect.
    RunIssueModelAnnotator bool `json:"runIssueModelAnnotator,omitempty"`
    // RunPhraseMatcherAnnotator: Whether to run the active phrase matcher
    // annotator(s).
    RunPhraseMatcherAnnotator bool `json:"runPhraseMatcherAnnotator,omitempty"`
    // RunSentimentAnnotator: Whether to run the sentiment annotator.
    RunSentimentAnnotator bool `json:"runSentimentAnnotator,omitempty"`
    // RunSilenceAnnotator: Whether to run the silence annotator.
    RunSilenceAnnotator bool `json:"runSilenceAnnotator,omitempty"`
    // RunSummarizationAnnotator: Whether to run the summarization annotator.
    RunSummarizationAnnotator bool `json:"runSummarizationAnnotator,omitempty"`
    // SummarizationConfig: Configuration for the summarization annotator.
    SummarizationConfig *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig `json:"summarizationConfig,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueModels") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModels") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig ¶

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig:

Configuration for summarization.

type GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig struct {
    // ConversationProfile: Resource name of the Dialogflow conversation profile.
    // Format:
    // projects/{project}/locations/{location}/conversationProfiles/{conversation_pr
    // ofile}
    ConversationProfile string `json:"conversationProfile,omitempty"`
    // SummarizationModel: Default summarization model to be used.
    //
    // Possible values:
    //   "SUMMARIZATION_MODEL_UNSPECIFIED" - Unspecified summarization model.
    //   "BASELINE_MODEL" - The CCAI baseline model.
    //   "BASELINE_MODEL_V2_0" - The CCAI baseline model, V2.0.
    SummarizationModel string `json:"summarizationModel,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConversationProfile") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConversationProfile") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback ¶

GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback: The feedback that the customer has about a certain answer in the conversation.

type GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback struct {
    // Clicked: Indicates whether an answer or item was clicked by the human agent.
    Clicked bool `json:"clicked,omitempty"`
    // CorrectnessLevel: The correctness level of an answer.
    //
    // Possible values:
    //   "CORRECTNESS_LEVEL_UNSPECIFIED" - Correctness level unspecified.
    //   "NOT_CORRECT" - Answer is totally wrong.
    //   "PARTIALLY_CORRECT" - Answer is partially correct.
    //   "FULLY_CORRECT" - Answer is fully correct.
    CorrectnessLevel string `json:"correctnessLevel,omitempty"`
    // Displayed: Indicates whether an answer or item was displayed to the human
    // agent in the agent desktop UI.
    Displayed bool `json:"displayed,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Clicked") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Clicked") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData ¶

GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData: Agent Assist Article Suggestion data.

type GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData struct {
    // ConfidenceScore: The system's confidence score that this article is a good
    // match for this conversation, ranging from 0.0 (completely uncertain) to 1.0
    // (completely certain).
    ConfidenceScore float64 `json:"confidenceScore,omitempty"`
    // Metadata: Map that contains metadata about the Article Suggestion and the
    // document that it originates from.
    Metadata map[string]string `json:"metadata,omitempty"`
    // QueryRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    QueryRecord string `json:"queryRecord,omitempty"`
    // Source: The knowledge document that this answer was extracted from. Format:
    // projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
    Source string `json:"source,omitempty"`
    // Title: Article title.
    Title string `json:"title,omitempty"`
    // Uri: Article URI.
    Uri string `json:"uri,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ConfidenceScore") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ConfidenceScore") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata: The metadata for a bulk analyze conversations operation.

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata struct {
    // CompletedAnalysesCount: The number of requested analyses that have completed
    // successfully so far.
    CompletedAnalysesCount int64 `json:"completedAnalysesCount,omitempty"`
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // FailedAnalysesCount: The number of requested analyses that have failed so
    // far.
    FailedAnalysesCount int64 `json:"failedAnalysesCount,omitempty"`
    // PartialErrors: Output only. Partial errors during bulk analyze operation
    // that might cause the operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: The original request for bulk analyze.
    Request *GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest `json:"request,omitempty"`
    // TotalRequestedAnalysesCount: Total number of analyses requested. Computed by
    // the number of conversations returned by `filter` multiplied by
    // `analysis_percentage` in the request.
    TotalRequestedAnalysesCount int64 `json:"totalRequestedAnalysesCount,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CompletedAnalysesCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CompletedAnalysesCount") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest ¶

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest: The request to analyze conversations in bulk.

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest struct {
    // AnalysisPercentage: Required. Percentage of selected conversation to
    // analyze, between [0, 100].
    AnalysisPercentage float64 `json:"analysisPercentage,omitempty"`
    // AnnotatorSelector: To select the annotators to run and the phrase matchers
    // to use (if any). If not specified, all annotators will be run.
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // Filter: Required. Filter used to select the subset of conversations to
    // analyze.
    Filter string `json:"filter,omitempty"`
    // Parent: Required. The parent resource to create analyses in.
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnalysisPercentage") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnalysisPercentage") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse ¶

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse: The response for a bulk analyze conversations operation.

type GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse struct {
    // FailedAnalysisCount: Count of failed analyses.
    FailedAnalysisCount int64 `json:"failedAnalysisCount,omitempty"`
    // SuccessfulAnalysisCount: Count of successful analyses.
    SuccessfulAnalysisCount int64 `json:"successfulAnalysisCount,omitempty"`
    // ForceSendFields is a list of field names (e.g. "FailedAnalysisCount") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "FailedAnalysisCount") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata: The metadata for a bulk delete conversations operation.

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata struct {
    // CreateTime: The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // PartialErrors: Partial errors during bulk delete conversations operation
    // that might cause the operation output to be incomplete.
    PartialErrors []*GoogleRpcStatus `json:"partialErrors,omitempty"`
    // Request: The original request for bulk delete.
    Request *GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest ¶

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest: The request to delete conversations in bulk.

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest struct {
    // Filter: Filter used to select the subset of conversations to delete.
    Filter string `json:"filter,omitempty"`
    // Force: If set to true, all of this conversation's analyses will also be
    // deleted. Otherwise, the request will only succeed if the conversation has no
    // analyses.
    Force bool `json:"force,omitempty"`
    // MaxDeleteCount: Maximum number of conversations to delete.
    MaxDeleteCount int64 `json:"maxDeleteCount,omitempty"`
    // Parent: Required. The parent resource to delete conversations from. Format:
    // projects/{project}/locations/{location}
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Filter") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Filter") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse ¶

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse: The response for a bulk delete conversations operation.

type GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse struct {
}

type GoogleCloudContactcenterinsightsV1alpha1CallAnnotation ¶

GoogleCloudContactcenterinsightsV1alpha1CallAnnotation: A piece of metadata that applies to a window of a call.

type GoogleCloudContactcenterinsightsV1alpha1CallAnnotation struct {
    // AnnotationEndBoundary: The boundary in the conversation where the annotation
    // ends, inclusive.
    AnnotationEndBoundary *GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary `json:"annotationEndBoundary,omitempty"`
    // AnnotationStartBoundary: The boundary in the conversation where the
    // annotation starts, inclusive.
    AnnotationStartBoundary *GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary `json:"annotationStartBoundary,omitempty"`
    // ChannelTag: The channel of the audio where the annotation occurs. For
    // single-channel audio, this field is not populated.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // EntityMentionData: Data specifying an entity mention.
    EntityMentionData *GoogleCloudContactcenterinsightsV1alpha1EntityMentionData `json:"entityMentionData,omitempty"`
    // HoldData: Data specifying a hold.
    HoldData *GoogleCloudContactcenterinsightsV1alpha1HoldData `json:"holdData,omitempty"`
    // IntentMatchData: Data specifying an intent match.
    IntentMatchData *GoogleCloudContactcenterinsightsV1alpha1IntentMatchData `json:"intentMatchData,omitempty"`
    // InterruptionData: Data specifying an interruption.
    InterruptionData *GoogleCloudContactcenterinsightsV1alpha1InterruptionData `json:"interruptionData,omitempty"`
    // IssueMatchData: Data specifying an issue match.
    IssueMatchData *GoogleCloudContactcenterinsightsV1alpha1IssueMatchData `json:"issueMatchData,omitempty"`
    // PhraseMatchData: Data specifying a phrase match.
    PhraseMatchData *GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData `json:"phraseMatchData,omitempty"`
    // SentimentData: Data specifying sentiment.
    SentimentData *GoogleCloudContactcenterinsightsV1alpha1SentimentData `json:"sentimentData,omitempty"`
    // SilenceData: Data specifying silence.
    SilenceData *GoogleCloudContactcenterinsightsV1alpha1SilenceData `json:"silenceData,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotationEndBoundary") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotationEndBoundary") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1CallAnnotation) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1CallAnnotation) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1Conversation ¶

GoogleCloudContactcenterinsightsV1alpha1Conversation: The conversation resource.

type GoogleCloudContactcenterinsightsV1alpha1Conversation struct {
    // AgentId: An opaque, user-specified string representing the human agent who
    // handled the conversation.
    AgentId string `json:"agentId,omitempty"`
    // CallMetadata: Call-specific metadata.
    CallMetadata *GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata `json:"callMetadata,omitempty"`
    // CreateTime: Output only. The time at which the conversation was created.
    CreateTime string `json:"createTime,omitempty"`
    // DataSource: The source of the audio and transcription for the conversation.
    DataSource *GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource `json:"dataSource,omitempty"`
    // DialogflowIntents: Output only. All the matched Dialogflow intents in the
    // call. The key corresponds to a Dialogflow intent, format:
    // projects/{project}/agent/{agent}/intents/{intent}
    DialogflowIntents map[string]GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent `json:"dialogflowIntents,omitempty"`
    // Duration: Output only. The duration of the conversation.
    Duration string `json:"duration,omitempty"`
    // ExpireTime: The time at which this conversation should expire. After this
    // time, the conversation data and any associated analyses will be deleted.
    ExpireTime string `json:"expireTime,omitempty"`
    // Labels: A map for the user to specify any custom fields. A maximum of 20
    // labels per conversation is allowed, with a maximum of 256 characters per
    // entry.
    Labels map[string]string `json:"labels,omitempty"`
    // LanguageCode: A user-specified language code for the conversation.
    LanguageCode string `json:"languageCode,omitempty"`
    // LatestAnalysis: Output only. The conversation's latest analysis, if one
    // exists.
    LatestAnalysis *GoogleCloudContactcenterinsightsV1alpha1Analysis `json:"latestAnalysis,omitempty"`
    // LatestSummary: Output only. Latest summary of the conversation.
    LatestSummary *GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData `json:"latestSummary,omitempty"`
    // Medium: Immutable. The conversation medium, if unspecified will default to
    // PHONE_CALL.
    //
    // Possible values:
    //   "MEDIUM_UNSPECIFIED" - Default value, if unspecified will default to
    // PHONE_CALL.
    //   "PHONE_CALL" - The format for conversations that took place over the
    // phone.
    //   "CHAT" - The format for conversations that took place over chat.
    Medium string `json:"medium,omitempty"`
    // Name: Immutable. The resource name of the conversation. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}
    Name string `json:"name,omitempty"`
    // ObfuscatedUserId: Obfuscated user ID which the customer sent to us.
    ObfuscatedUserId string `json:"obfuscatedUserId,omitempty"`
    // QualityMetadata: Conversation metadata related to quality management.
    QualityMetadata *GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata `json:"qualityMetadata,omitempty"`
    // RuntimeAnnotations: Output only. The annotations that were generated during
    // the customer and agent interaction.
    RuntimeAnnotations []*GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation `json:"runtimeAnnotations,omitempty"`
    // StartTime: The time at which the conversation started.
    StartTime string `json:"startTime,omitempty"`
    // Transcript: Output only. The conversation transcript.
    Transcript *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript `json:"transcript,omitempty"`
    // Ttl: Input only. The TTL for this resource. If specified, then this TTL will
    // be used to calculate the expire time.
    Ttl string `json:"ttl,omitempty"`
    // TurnCount: Output only. The number of turns in the conversation.
    TurnCount int64 `json:"turnCount,omitempty"`
    // UpdateTime: Output only. The most recent time at which the conversation was
    // updated.
    UpdateTime string `json:"updateTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentId") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentId") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1Conversation) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1Conversation) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata: Call-specific metadata.

type GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata struct {
    // AgentChannel: The audio channel that contains the agent.
    AgentChannel int64 `json:"agentChannel,omitempty"`
    // CustomerChannel: The audio channel that contains the customer.
    CustomerChannel int64 `json:"customerChannel,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentChannel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentChannel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource: The conversation source, which is a combination of transcript and audio.

type GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource struct {
    // DialogflowSource: The source when the conversation comes from Dialogflow.
    DialogflowSource *GoogleCloudContactcenterinsightsV1alpha1DialogflowSource `json:"dialogflowSource,omitempty"`
    // GcsSource: A Cloud Storage location specification for the audio and
    // transcript.
    GcsSource *GoogleCloudContactcenterinsightsV1alpha1GcsSource `json:"gcsSource,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DialogflowSource") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DialogflowSource") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment: One channel of conversation-level sentiment data.

type GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment struct {
    // ChannelTag: The channel of the audio that the data applies to.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // SentimentData: Data specifying sentiment.
    SentimentData *GoogleCloudContactcenterinsightsV1alpha1SentimentData `json:"sentimentData,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ChannelTag") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ChannelTag") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence: Conversation-level silence data.

type GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence struct {
    // SilenceDuration: Amount of time calculated to be in silence.
    SilenceDuration string `json:"silenceDuration,omitempty"`
    // SilencePercentage: Percentage of the total conversation spent in silence.
    SilencePercentage float64 `json:"silencePercentage,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SilenceDuration") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SilenceDuration") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant: The call participant speaking for a given utterance.

type GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant struct {
    // DialogflowParticipant: Deprecated. Use `dialogflow_participant_name`
    // instead. The name of the Dialogflow participant. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/particip
    // ants/{participant}
    DialogflowParticipant string `json:"dialogflowParticipant,omitempty"`
    // DialogflowParticipantName: The name of the participant provided by
    // Dialogflow. Format:
    // projects/{project}/locations/{location}/conversations/{conversation}/particip
    // ants/{participant}
    DialogflowParticipantName string `json:"dialogflowParticipantName,omitempty"`
    // ObfuscatedExternalUserId: Obfuscated user ID from Dialogflow.
    ObfuscatedExternalUserId string `json:"obfuscatedExternalUserId,omitempty"`
    // Role: The role of the participant.
    //
    // Possible values:
    //   "ROLE_UNSPECIFIED" - Participant's role is not set.
    //   "HUMAN_AGENT" - Participant is a human agent.
    //   "AUTOMATED_AGENT" - Participant is an automated agent.
    //   "END_USER" - Participant is an end user who conversed with the contact
    // center.
    //   "ANY_AGENT" - Participant is either a human or automated agent.
    Role string `json:"role,omitempty"`
    // UserId: A user-specified ID representing the participant.
    UserId string `json:"userId,omitempty"`
    // ForceSendFields is a list of field names (e.g. "DialogflowParticipant") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "DialogflowParticipant") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata: Conversation metadata related to quality management.

type GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata struct {
    // AgentInfo: Information about agents involved in the call.
    AgentInfo []*GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo `json:"agentInfo,omitempty"`
    // CustomerSatisfactionRating: An arbitrary integer value indicating the
    // customer's satisfaction rating.
    CustomerSatisfactionRating int64 `json:"customerSatisfactionRating,omitempty"`
    // MenuPath: An arbitrary string value specifying the menu path the customer
    // took.
    MenuPath string `json:"menuPath,omitempty"`
    // WaitDuration: The amount of time the customer waited to connect with an
    // agent.
    WaitDuration string `json:"waitDuration,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentInfo") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentInfo") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo:

Information about an agent involved in the conversation.

type GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo struct {
    // AgentId: A user-specified string representing the agent.
    AgentId string `json:"agentId,omitempty"`
    // DisplayName: The agent's name.
    DisplayName string `json:"displayName,omitempty"`
    // DispositionCode: A user-provided string indicating the outcome of the
    // agent's segment of the call.
    DispositionCode string `json:"dispositionCode,omitempty"`
    // Team: A user-specified string representing the agent's team.
    Team string `json:"team,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AgentId") to unconditionally
    // include in API requests. By default, fields with empty or default values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AgentId") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionDa ta: Conversation summarization suggestion data.

type GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData struct {
    // AnswerRecord: The name of the answer record. Format:
    // projects/{project}/locations/{location}/answerRecords/{answer_record}
    AnswerRecord string `json:"answerRecord,omitempty"`
    // Confidence: The confidence score of the summarization.
    Confidence float64 `json:"confidence,omitempty"`
    // ConversationModel: The name of the model that generates this summary.
    // Format:
    // projects/{project}/locations/{location}/conversationModels/{conversation_mode
    // l}
    ConversationModel string `json:"conversationModel,omitempty"`
    // Metadata: A map that contains metadata about the summarization and the
    // document from which it originates.
    Metadata map[string]string `json:"metadata,omitempty"`
    // Text: The summarization content that is concatenated into one string.
    Text string `json:"text,omitempty"`
    // TextSections: The summarization content that is divided into sections. The
    // key is the section's name and the value is the section's content. There is
    // no specific format for the key or value.
    TextSections map[string]string `json:"textSections,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnswerRecord") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnswerRecord") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript: A message representing the transcript of a conversation.

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript struct {
    // TranscriptSegments: A list of sequential transcript segments that comprise
    // the conversation.
    TranscriptSegments []*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment `json:"transcriptSegments,omitempty"`
    // ForceSendFields is a list of field names (e.g. "TranscriptSegments") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "TranscriptSegments") to include
    // in API requests with the JSON null value. By default, fields with empty
    // values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegme nt: A segment of a full transcript.

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment struct {
    // ChannelTag: For conversations derived from multi-channel audio, this is the
    // channel number corresponding to the audio from that channel. For
    // audioChannelCount = N, its output values can range from '1' to 'N'. A
    // channel tag of 0 indicates that the audio is mono.
    ChannelTag int64 `json:"channelTag,omitempty"`
    // Confidence: A confidence estimate between 0.0 and 1.0 of the fidelity of
    // this segment. A default value of 0.0 indicates that the value is unset.
    Confidence float64 `json:"confidence,omitempty"`
    // DialogflowSegmentMetadata: CCAI metadata relating to the current transcript
    // segment.
    DialogflowSegmentMetadata *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata `json:"dialogflowSegmentMetadata,omitempty"`
    // LanguageCode: The language code of this segment as a BCP-47
    // (https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag. Example:
    // "en-US".
    LanguageCode string `json:"languageCode,omitempty"`
    // MessageTime: The time that the message occurred, if provided.
    MessageTime string `json:"messageTime,omitempty"`
    // SegmentParticipant: The participant of this segment.
    SegmentParticipant *GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant `json:"segmentParticipant,omitempty"`
    // Sentiment: The sentiment for this transcript segment.
    Sentiment *GoogleCloudContactcenterinsightsV1alpha1SentimentData `json:"sentiment,omitempty"`
    // Text: The text of this segment.
    Text string `json:"text,omitempty"`
    // Words: A list of the word-specific information for each word in the segment.
    Words []*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo `json:"words,omitempty"`
    // ForceSendFields is a list of field names (e.g. "ChannelTag") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "ChannelTag") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegme ntDialogflowSegmentMetadata: Metadata from Dialogflow relating to the current transcript segment.

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata struct {
    // SmartReplyAllowlistCovered: Whether the transcript segment was covered under
    // the configured smart reply allowlist in Agent Assist.
    SmartReplyAllowlistCovered bool `json:"smartReplyAllowlistCovered,omitempty"`
    // ForceSendFields is a list of field names (e.g. "SmartReplyAllowlistCovered")
    // to unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "SmartReplyAllowlistCovered") to
    // include in API requests with the JSON null value. By default, fields with
    // empty values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo ¶

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegme ntWordInfo: Word-level info for words in a transcript.

type GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo struct {
    // Confidence: A confidence estimate between 0.0 and 1.0 of the fidelity of
    // this word. A default value of 0.0 indicates that the value is unset.
    Confidence float64 `json:"confidence,omitempty"`
    // EndOffset: Time offset of the end of this word relative to the beginning of
    // the total conversation.
    EndOffset string `json:"endOffset,omitempty"`
    // StartOffset: Time offset of the start of this word relative to the beginning
    // of the total conversation.
    StartOffset string `json:"startOffset,omitempty"`
    // Word: The word itself. Includes punctuation marks that surround the word.
    Word string `json:"word,omitempty"`
    // ForceSendFields is a list of field names (e.g. "Confidence") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "Confidence") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo) MarshalJSON() ([]byte, error)

func (*GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo) UnmarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo) UnmarshalJSON(data []byte) error

type GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata: Metadata for a create analysis operation.

type GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata struct {
    // AnnotatorSelector: Output only. The annotator selector used for the analysis
    // (if any).
    AnnotatorSelector *GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector `json:"annotatorSelector,omitempty"`
    // Conversation: Output only. The Conversation that this Analysis Operation
    // belongs to.
    Conversation string `json:"conversation,omitempty"`
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // ForceSendFields is a list of field names (e.g. "AnnotatorSelector") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "AnnotatorSelector") to include in
    // API requests with the JSON null value. By default, fields with empty values
    // are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata ¶

GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata: Metadata for creating an issue model.

type GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata struct {
    // CreateTime: Output only. The time the operation was created.
    CreateTime string `json:"createTime,omitempty"`
    // EndTime: Output only. The time the operation finished running.
    EndTime string `json:"endTime,omitempty"`
    // Request: The original request for creation.
    Request *GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest `json:"request,omitempty"`
    // ForceSendFields is a list of field names (e.g. "CreateTime") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "CreateTime") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata) MarshalJSON ¶

func (s *GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata) MarshalJSON() ([]byte, error)

type GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest ¶

GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest: The request to create an issue model.

type GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest struct {
    // IssueModel: Required. The issue model to create.
    IssueModel *GoogleCloudContactcenterinsightsV1alpha1IssueModel `json:"issueModel,omitempty"`
    // Parent: Required. The parent resource of the issue model.
    Parent string `json:"parent,omitempty"`
    // ForceSendFields is a list of field names (e.g. "IssueModel") to
    // unconditionally include in API requests. By default, fields with empty or
    // default values are omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-ForceSendFields for more
    // details.
    ForceSendFields []string `json:"-"`
    // NullFields is a list of field names (e.g. "IssueModel") to include in API
    // requests with the JSON null value. By default, fields with empty values are
    // omitted from API requests. See
    // https://pkg.go.dev/google.golang.org/api#hdr-NullFields for more details.
    NullFields []string `json:"-"`
}

func (*GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest) MarshalJSON ¶